[Hiring] Senior Product Manager @Nextiva

Role Description

Nextiva is seeking an experienced Product Manager with an entrepreneurial mindset to lead the vision and execution of our AI Agents Platform within the Data & Intelligence Platform group. This role is central to integrating AI and automation into our unified communications platform, enhancing customer interactions with innovative, human-centered technology.

• Own the end to end of “what” and “why” of our AI Agents (voice bots, chatbots, etc.), aligning product strategy with customer needs, business goals, and market trends.
• Partner closely with AI Engineers and Data Scientists to drive the development of multimodal AI features that elevate the user experience.
• Blend strategic thinking and hands-on execution by partnering closely and effectively with design, research, sales, marketing, and support.
• Shape Nextiva’s AI-powered future and deliver real customer and business value.

Key Responsibilities

• Product Vision & Strategy: Define and communicate a clear outcome-focused vision and roadmap for Nextiva’s AI Agents Platform.
• Market & Customer Research: Deeply understand our users and their pain points; conduct market research and competitive analysis.
• Requirements Definition: Translate product vision into detailed user personas, stories, and acceptance criteria.
• Cross-Functional Collaboration: Serve as the bridge between technical and business teams; engage Sales, Marketing, and Support for feedback.
• Product Development & Execution: Lead agile development cycles, prioritize the AI Agent backlog, and drive sprint planning and reviews.
• Feature Validation & Testing: Define success metrics and test plans; oversee beta programs and use data-driven feedback.
• Product Launch & Go-to-Market: Drive GTM strategy with Product Marketing; create value propositions and coordinate communications.
• Post-Launch Monitoring & Iteration: Track KPIs and gather feedback to enhance usability, performance, and customer value.
• Business & Competitive Alignment: Align product outcomes with business goals and monitor competitors and AI trends.
• Leadership & Communication: Evangelize the AI product vision across teams and communicate plans and results clearly.

Qualifications

• Bachelor’s in Business, Computer Science, Engineering, or related field required; a Master’s or MBA is a plus.
• 5+ years in product management for SaaS/software, ideally with AI/ML products.
• Familiarity with customer experience, contact center, or unified communications is highly valuable.
• Strong grasp of AI concepts (e.g., NLP, LLMs, speech recognition).
• Strong UX sensibility, especially for conversational interfaces.
• Excellent communicator across technical and executive audiences.
• Skilled in Agile/Scrum, backlog management, sprint planning, and tools like Jira or Azure DevOps.
• Understanding of SaaS metrics and ROI analysis.

Preferred Qualifications

• Experience in shipping AI/CX products to customers at speed (e.g., chatbots, IVRs, analytics tools).
• Leadership or mentoring experience.
• Technical background in software or data.
• Certifications in product management, Agile, or AI/ML.
• Startup or high-growth environment experience.

Nextiva DNA (Core Competencies)

• Drives Results: Action-oriented with a passion for solving problems.
• Critical Thinker: Understands the "why" and identifies key drivers.
• Right Attitude: Team-oriented, collaborative, and resilient.

Benefits

• Multiple health plan options including medical, dental, vision, and telemedicine coverage.
• Life, disability, and supplemental indemnity plans.
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays.
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA.
• Employee Assistance Program and comprehensive wellness initiatives.
• Access to ongoing learning and development opportunities and career advancement.