[Hiring] Senior Product Consultant @Docusign

Role Description

As a Sr. Product Consultant, you will partner with clients and internal teams to recommend and configure Docusign solutions across our web and pre-connected applications. You will provide technical and business expertise, ensure alignment with data and network security best practices, maintain proactive communication with stakeholders, manage enhancement requirements and escalations, and translate simple to complex business needs into well-designed solutions. The Sr. Product Consultant drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the CLM and IAM platforms.

This position is an individual contributor role reporting to the Manager of Professional Services.

Responsibilities

• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell.
• Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones.
• Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices.
• Collaborate with Docusign teams to proactively uncover additional customer needs and support documenting client requirements and expectations.
• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements.

Qualifications

• 8+ years of related experience with a Bachelor's degree or 6 years of related experience with a Master's degree.
• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent.
• 8+ years of experience working directly with businesses and customers to understand business needs and applying technology solutions to those requirements.
• 4+ years of experience with consulting, leading implementation and solution architecture development on business analyst teams in Software or Software-as-a-Service industries.

Preferred Qualifications

• Ability to uncover additional customer needs.
• Ability to drive customers towards productive utilization of their contract.
• Understanding of document and content management or workflow systems and their application to business process improvement.
• Experience implementing workflow or BPM software (e.g., Lombardi, Pega, K2, Skelta) and software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint).
• Outstanding writing and verbal communication skills.
• Strong multitasking and organization skills.
• Proven track record of delivering projects or products to market within budget.
• Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector.
• Experience with XML or Xpath or other structured data.

Wage Transparency

• California: $111,000.00 - $158,400.00 base salary.
• Illinois, Colorado, Massachusetts and Minnesota: $104,200.00 - $151,075.00 base salary.
• Washington, Maryland, New Jersey and New York (including NYC metro area): $104,200.00 - $152,700.00 base salary.
• Washington DC: $111,000.00 - $152,700.00 base salary.
• Ohio: $100,400.00 - $145,550.00 base salary.

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

Work Authorization Notice

Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.