[Hiring] Senior Product Consultant @NASCO

Role Description

The Sr. Product Consultant leads complex, customer-facing consulting engagements that help health plan customers realize measurable value from NASCO's product portfolio. Operating with a high degree of independence, this role owns engagement strategy from discovery through executive readout, translates ambiguous customer challenges into structured assessments and recommendations, and influences senior customer and internal stakeholders toward practical, value-based decisions.

• Applies payer domain expertise, servicing experience knowledge, data analysis, and approved AI-enabled tools to identify patterns, quantify impact, accelerate insight generation, and improve consulting effectiveness.
• Maintains compliance with company policies, data governance standards, privacy requirements, and responsible AI practices.
• Advises health plans on member and provider service operations, contact center transformation, omnichannel workflows, self-service adoption, and technology-enabled service modernization.
• Expected to be credible with director-level and executive customer stakeholders, combining deep payer and operational fluency with advanced consulting methods.
• Guides customers through tradeoffs, risks, dependencies, and implementation considerations.
• Contributes to practice growth by shaping engagement scope, developing reusable consulting assets, mentoring less experienced consultants, supporting proposal strategy, and creating customer proof points.

Qualifications

• Advanced knowledge of healthcare payer operations, servicing experience, product adoption, customer experience, and market pressures.
• Advanced knowledge of customer service and experience operations, including contact center performance metrics.
• Advanced consulting skills, including discovery design, stakeholder interviewing, process mapping, and business case development.
• Ability to analyze quantitative and qualitative data and build ROI analyses.
• Strong executive communication, facilitation, and storytelling skills.
• Strong customer relationship management and consultative influence skills.
• Ability to lead multiple engagements or complex workstreams simultaneously.
• Proficiency with Microsoft Office Suite and related collaboration tools.
• Ability to mentor others and improve consulting methods.
• Ability to appropriately use approved AI-enabled productivity tools in accordance with company policy.

Requirements

• 7 years of experience in healthcare operations, product consulting, or related customer-facing advisory work.
• 5 years of experience working with healthcare payer operations or service operations.
• 3 years of experience leading customer-facing consulting engagements with measurable outcomes.
• Experience presenting findings and recommendations to director-level or executive stakeholders.
• Experience working cross-functionally with product, technology, and customer success teams.
• Experience mentoring peers or improving reusable consulting assets.

Benefits

• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans.
• Telehealthcare for Medical and Behavioral visits.
• Generous PTO with buy/sell options.
• 9 Company holidays, a floating day off, and a day off for volunteering.
• Employee Assistance Program.
• Wellness program - earn insurance discounts or credit towards health-related items.
• 401K Plan with employer matching contributions.
• Company-funded spending/reimbursement accounts for out-of-pocket medical expenses.
• Bonus and Recognition programs.
• Tuition Assistance.
• Consultation with financial planner.
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided.
• E-Learning - Comprehensive library of e-learning and performance support assets available on demand.