[Hiring] Senior Manager, Payments @Super.com

Role Description

Payments at Super.com spans two business models with different mechanics. Our travel business runs high-value one-time transactions with authorization holds, delayed capture, and cancellation-driven disputes. Our subscription business runs recurring billing, where retry logic, credential lifecycle, and involuntary churn drive the numbers. You will own both. This is a senior individual contributor role. You will be the lead of the payments MAT (mission-aligned team): accountable for execution of the team’s roadmap priorities and delivery, and leading it through clarity, credibility, and influence rather than reporting lines. The role will report to the Head of Payments and disputes. Fraud prevention sits with a separate department, and disputes sits with a dedicated disputes function. You will partner closely with both, as routing, authorization rate, and 3DS decisions cut across all three.

This role sits on the payments team at Super.com. Functionally we report into Finance, but we operate as a cross-functional, mission-aligned team (MAT), partnering with engineering, product, data, and commercial leaders to provide best in class payments experiences to our customers and partners, while increasing the likelihood of positive, profitable transactions. The MAT is made up primarily of engineers, along with a technical account manager.

What you'll be working on:

• Build and drive the payments product roadmap in partnership with the Head of Payments.
• Write the requirements, PRDs, and business requirements that engineers can build from, covering failure paths, reconciliation impact, and explicit scope boundaries.
• Lead the payments MAT: set the team's priorities and cadence, run planning, and represent the team's work and needs to the wider business.
• Own delivery: sequence work, remove blockers, and manage scope.
• Act as the day-to-day payments SME for the business.
• Own dynamic routing strategy: design it, tune it, and demonstrate the impact with data.
• Lead payments market entry as we expand internationally.
• Turn data into decisions: assess authorization rates, decline patterns, cost per transaction, and settlement performance.
• Report monthly to Finance and company-wide updates on delivery, performance against targets, upcoming priorities, and what you need to execute.
• Stay ahead of industry and regulatory change and translate it into roadmap decisions before it becomes urgent.

Qualifications

• 7+ years hands-on with a complex, tech-forward payments stack, including gateways, processors and acquirers, vaulting and tokenization, alternative payment methods, and dispute tooling.
• Fluency in both one-time payments and recurring billing.
• A track record of shipping global, cross-functional payments initiatives from requirements through launch.
• Product craft: write clear requirements and defend prioritization decisions.
• Payments engineering and data fluency sufficient to direct technical work.
• Market entry experience: launched payments in unfamiliar markets quickly.
• The ability to lead without formal authority in a matrixed environment.
• Executive communication: present complex payments topics to senior leadership concisely.
• Resourceful and self-directed: prioritize shifting workloads in a fast-moving environment.

Bonus Points For:

• Direct payments experience in APAC, EEA or LATAM.
• Experience in high-volume consumer businesses.
• Exposure to disputes and chargeback data.

Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best.
• Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
• Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel.
• Family-Friendly Benefits: Generous parental leave and a flexible return-to-work plan.
• Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages.
• Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.