[Hiring] Senior Manager, Dasher & Logistics @DoorDash USA

Role Description

We're looking for a Senior Manager to run our banking business, and to grow into the GM of it. This is a business already at scale: millions of users, it generates real revenue, and it runs on a regulated program with a sponsor bank and processor partners. But the business is also early enough that the decisions you make will help determine what this becomes.

The first twelve months are about making the business stronger on every axis at once:

• Growing the user base and the revenue levers that already work
• Taking down the cost to serve
• Pulling more of the banking operation under our own control

These three pull against each other, and deciding how to trade them off against the P&L is the job.

You'll also be the face of this business outside the company. Our processor, program manager, and sponsor bank determine what we can build, how fast, and at what cost. You'll own those relationships, hold partners to what they committed to, and sit at the table when we negotiate the next set of terms. This is a commercial role as much as an operational one.

And you'll lead the team that runs it, hiring and developing operators who own their surfaces while staying hands-on yourself. At this stage the person running the business is still personally in the data, in the partner rooms, and in the details of how the machine actually works.

You will:

• Own the P&L - user growth, revenue per user, and cost to serve
• Build the operating model for a regulated financial product: service levels, vendor accountability, escalation paths, and the controls that keep the program healthy
• Own our external partnerships end to end and represent the business in negotiations
• Find the next revenue levers in a business that already has scale, and make the case for what we should invest in
• Develop and lead a team of operators, and build the bench that lets the business grow faster than headcount
• Represent the business to DoorDash leadership as its owner

This seat is where that bet becomes a real business: a P&L you own, partners you negotiate with, and an operation you get to build. For someone who wants to run a company one day, it's the closest thing to doing it with a scaled platform behind you.

You’re excited about this opportunity because you will…

• Run a business: own the P&L for a banking product millions of Dashers already use
• Build the machine: design the operating model for a regulated financial product, and decide what we bring in-house, what we rent, and in what order.
• Own external relationships: represent DoorDash with our sponsor bank and fintech partners
• Find the next lever: identify where the next tranche of growth and revenue comes from in a business that already has scale, and make the case for the investment.
• Lead people: develop operators who own their surfaces outright and build a team that grows the business faster than headcount
• Grow into the GM seat: do the full job - strategy, P&L, operations, partners, and people - in a business early enough that your decisions still set its direction

Qualifications

• You have 8+ years of experience, including time running something with real operational stakes - a business line, a large operational surface, or a P&L.
• You take a vague, consequential problem and structure it yourself.
• You use data to make decisions, but you’re also comfortable taking a stance before the data proves you right.
• You have commercial instincts. You've negotiated, or made a call where the economics mattered as much as the operations.
• You take real ownership of outcomes - you make the calls and are accountable for how they turn out, not just for supporting the work. And you’ve delivered when the odds were against you.

Requirements

• We expect this position to be filled by 10-12-2026.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Benefits

• Comprehensive benefits package to all regular employees
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked.

The national base pay range for this position within the United States, including Illinois and Colorado: $170,000 — $250,000 USD.

Company Description

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.