[Hiring] Senior Live Operations Lead @Somewhere

Role Description

This role involves overseeing live systems, detecting anomalies, triaging issues rapidly, and making data-driven decisions during critical operating windows.

• Monitor live advertising and supporting technical systems
• Identify anomalies, breakages, and operational risks in real time
• Act as operational lead during critical windows
• Troubleshoot and resolve issues quickly
• Improve reliability without slowing performance
• Document institutional knowledge and operational playbooks
• Lead system disruption response efforts
• Coordinate across internal teams and external vendors
• Diagnose root causes and implement preventative safeguards
• Design guardrails, alerts, and automation
• Identify opportunities to leverage AI and automation tools
• Run rapid analyses on imperfect real-time data
• Build and maintain dashboards for live and historical performance
• Translate raw data into clear insights and action plans
• Build or analyze financial and operational models in Excel or Google Sheets
• Work directly with ad platforms, processors, vendors, and technical partners
• Track SLAs, reliability, and responsiveness
• Push for process improvements when external systems create risk
• Maintain accountability across external partners
• Mentor team members to strengthen analytical thinking
• Raise standards for communication, judgment, and execution
• Provide structured feedback and clarity
• Model calm, decisive leadership during high-pressure moments

Qualifications

• 7+ years in ad operations, revenue operations, trading operations, or high-scale operational environments
• Experience working in live systems where mistakes are costly
• 2+ years of direct people management experience
• Strong analytical background with advanced spreadsheet skills
• Experience diagnosing and solving operational issues using data

Requirements

• Google Workspace
• Advanced Excel or Google Sheets
• Real-time data analysis
• Slack or Telegram

Benefits

• Programmatic advertising or performance marketing
• Trading desk or exchange-style environments
• On-call or incident-response environments
• Experience with tools such as Everflow, iRev, Ringba, Zapier, or Meta Ads
• Startup experience

Who You Are

• Calm under pressure
• Highly analytical and pattern-oriented
• Decisive with incomplete information
• Technically fluent and quick to learn new systems
• Organized, detail-driven, and disciplined
• Comfortable executing hands-on
• Fluent in English
• A strong mentor and team leader