[Hiring] Senior Implementation & Engagement Manager @Ascertain

Role Description

As a Senior Implementation and Engagement Manager, you will lead post-sale success and retention efforts for Ascertain’s most important partners. This role is ideal for someone with experience in healthcare technology, SaaS implementation, or healthcare consulting who’s ready to build a high-impact function from the ground up.

• Own end-to-end customer success after the initial sale.
• Oversee pilot delivery, driving change management and adoption.
• Ensure long-term retention and expansion.
• Work directly with care management and revenue cycle teams.
• Manage end-to-end deployments, from initial implementations to ongoing customer success initiatives.
• Partner closely with Sales, Product, Engineering, and Marketing.
• Define partner success strategy, build scalable SOPs and playbooks, and shape the partner experience.

This position is remote with up to 25% travel to support customer implementations and key deployments.

Qualifications

• 5 to 7 years of experience in healthcare, including provider, payer, or healthcare technology environments.
• 4+ years of experience leading healthcare IT or SaaS implementations with direct ownership of delivery.
• Proven track record scaling complex, multi-stakeholder implementations and delivering quantifiable results.
• Exposure to customer-support workflows and tools to bridge the gap between implementation and ongoing support.
• Previous startup experience preferred.

Requirements

• Data-Informed Operator: Leverage metrics and insights to demonstrate customer ROI and identify opportunities for account growth.
• Clear Communicator: Translate complex insights into clear recommendations for executives, customers, and internal teams.
• Customer-Centric Leader: Build trusted relationships, proactively address risks, and drive retention and expansion.
• Execution-Oriented: Plan and manage projects end-to-end—setting milestones, coordinating stakeholders, and mitigating risks.
• Hands-On & Adaptable: Thrive in a fast-paced startup environment, balancing strategic leadership with practical problem-solving and customer support.

Benefits

• Make a real difference: Your work will directly impact healthcare organizations and improve patient care.
• Join Ascertain in transforming healthcare with AI!