[Hiring] Senior Engineering Manager, BizOps @Babylist

Role Description

As a Senior Engineering Manager, BizOps , you’ll lead a team that doesn’t build customer-facing products—you build the engine that runs the business, and use AI to make that engine dramatically faster, smarter, and more scalable.

BizOps Tech is one of the most critical teams at Babylist. You will own the AI-powered systems behind three of our most operationally complex domains:

• Customer Service
• Merchandising
• Health

Across all three, the opportunity is the same—take high-friction, human-intensive operations and redesign them around what AI agents can do today:

• Automating the CS workflows that drain your team’s time, so human agents can focus on moments that require real empathy and judgment.
• Compressing a product onboarding process that takes weeks of manual Merch work into something that largely runs itself.
• Building the intelligence layer behind Babylist Health—understanding insurance eligibility, routing the right information to the right payers, and getting Babylist paid accurately and on time.

This is not incremental improvement. This is a fundamental rewrite of how the business operates.

You will partner directly with executive leadership and own both the technology and process changes required to make AI agents work in production. You’ll lead a growing team of engineers across multiple sub-domains, with a direct line of sight to meaningful, measurable business impact—and a clear path to expanding the BizOps AI model beyond these initial domains.

Qualifications

• 5+ years of engineering management experience, including leading multiple teams or parallel workstreams in high-ambiguity environments.
• Hands-on experience building and shipping AI agents or automation systems in production, where real teams rely on them day-to-day.
• Strong technical foundation as a former engineer, with experience owning and operating production systems before moving into management.
• Proven track record leading through ambiguity, setting direction and establishing standards where none existed.
• Experience driving process transformation alongside technical builds, especially in operational or business-critical workflows.
• Skilled at partnering with business stakeholders, translating messy, real-world problems into clear technical approaches.
• Comfortable working with senior and executive leadership, contributing to roadmap decisions and prioritization.
• Thoughtful people leader, with experience coaching engineers at different levels and growing ICs into stronger operators.
• Genuinely excited about what AI can do—not just as a concept, but as something you actively use to rethink systems and workflows.

Requirements

• Own the CS Tech pod end-to-end, including Zendesk, AI assist tooling, chatbot systems, routing logic, and real-time data integrations.
• Replace manual CS workflows with AI agents that handle routine interactions, allowing human agents to focus on high-empathy, high-judgment moments.
• Lead Merch Ops Tech by automating high-friction workflows across PDP content generation, vendor onboarding, Contentful, and pricing systems.
• Reduce time-to-live for new vendor catalogs from weeks to hours through scalable automation and system design.
• Build Babylist Health DME systems from the ground up, including insurance eligibility, payer-specific submission logic, and payment workflows.
• Design and implement workflows that are natively built for AI, not retrofitted—redefining how work gets done across each domain.
• Partner with executive leadership to shape and execute Babylist’s AI transformation strategy across BizOps.
• Develop a repeatable AI operating model that can extend beyond CS, Merch, and Health into other parts of the business.
• Build and lead a high-ownership engineering team across multiple domains, raising the bar on execution, accountability, and impact.

Benefits

• Competitive salary with equity and bonus opportunities.
• Company-paid medical, dental, and vision insurance.
• Retirement savings plan with company matching and flexible spending accounts.
• Generous paid parental leave and PTO.
• Remote work stipend to set up your office.
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning.