[Hiring] Senior Director, Product & Technology Strategy @ServiceNow

Role Description

The Senior Director of Corporate Strategy will be a key member of the corporate strategy team, reporting directly to the VP of Product Strategy. This leader will drive strategic analysis and execution across ServiceNow's product portfolio, working closely with the executive leadership team to shape the future of our platform.

This role sits at the nexus of technology trends, product innovation, and corporate vision. The Senior Director will execute deep market analysis, translate insights into actionable recommendations, and drive cross-functional alignment to ensure our product strategy delivers measurable business impact.

The ideal candidate brings strategic rigor with operational excellence—able to synthesize complex market signals, manage a high-performing team, and translate strategy into execution. This person will lead strategic initiatives in partnership with Product, Engineering, Marketing, Finance, and Sales teams.

Key Responsibilities

• Strategy: Execute comprehensive market and technology trend analysis with focus on AI, and workflow automation to identify emerging opportunities and competitive threats that inform product portfolio decisions.
• Foundation: Drive portfolio insights and strategic recommendations that create cohesive customer experiences across platform and business units, supporting the Product GMs and SVP of Engineering in defining organizational priorities with measurable business impact.
• Build: Support thought leadership initiatives by developing strategic content, product strategies and market perspectives that position ServiceNow's vision for AI and workflow innovation to internal stakeholders and select external audiences.
• Align: Facilitate cross-functional collaboration with Product, Engineering, GTM, and Finance teams to ensure strategic initiatives align with corporate objectives and translate into execution plans with clear success metrics.
• Deliver: Support executive presentations and strategic materials for Board meetings and leadership offsites, managing the analytical rigor and narrative development that enables robust discussions on priorities, tradeoffs, and decisions.
• Team Leadership: Build and lead a team of strategy professionals, developing talent through coaching and mentorship while fostering a culture of analytical rigor, strategic thinking, and collaborative problem-solving.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 8+ years of experience in product strategy, corporate strategy, or management consulting within SaaS, AI, or enterprise technology sectors.
• Strong understanding of SaaS business models, AI/ML technologies, and workflow automation markets.
• Proven track record synthesizing complex market and technology signals into clear, actionable insights.
• Executive communication skills with ability to craft compelling narratives and present strategic recommendations to senior leadership.
• Experience managing and developing strategy teams, with demonstrated success building analytical capabilities.
• Structured, analytical thinker who thrives in ambiguity and can balance long-term strategic vision with near-term execution priorities.

Requirements

• Base pay of $240,800 - $433,400, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Benefits

• Flexible work personas (flexible, remote, or required in office).