[Hiring] Senior Director, Product @Global Payments Inc.

Role Description

The Senior Director of Product for Genius Small Business and Retail (Genius S) leads strategy, roadmap, and delivery of the Genius platform supporting small and growing merchants globally. This role is responsible for the product direction of Genius S, including the core POS platform and the portfolio of Value-Added Services (VAS) that extend the platform’s capabilities.

• Working closely with engineering, product design, operations, and commercial teams to translate strategic priorities into a cohesive product roadmap.
• Driving alignment across multiple teams and product domains to ensure Genius S evolves as a unified platform.
• Accelerating innovation, reducing complexity, and delivering differentiated value to merchants and partners.

Key Responsibilities

• Product Strategy & Platform Leadership:
  • Define and lead a multi-year product strategy for Genius S.
  • Establish the strategic roadmap across core POS capabilities and Value-Added Services (VAS).
  • Ensure the Genius platform evolves as a cohesive ecosystem supporting merchant operations and growth.
  • Identify opportunities to expand the platform through new capabilities, integrations, and services.
  • Drive the evolution of the Genius S platform across software, payments capabilities, merchant experiences, and ecosystem integrations.
  • Ensure the Genius S platform delivers a cohesive merchant experience across devices, channels, and service offerings.
• Core POS Leadership & Strategy:
  • Oversee the roadmap and development of core POS capabilities.
  • Ensure the platform delivers reliable and intuitive day-to-day merchant functionality.
  • Drive continuous improvement of the core merchant experience across devices and surfaces.
  • Partner with engineering and design teams to maintain platform performance and usability.
• Value-Added Services (VAS) Portfolio:
  • Lead the product strategy and roadmap for Value-Added Services.
  • Identify new service opportunities that increase merchant value and platform differentiation.
  • Ensure VAS offerings integrate seamlessly into the core Genius platform experience.
  • Balance merchant value creation with business growth opportunities.
• Product Portfolio & Roadmap Governance:
  • Own the product portfolio for Genius Small Business.
  • Lead cross-functional planning processes that align product roadmaps with engineering capacity, commercial priorities, and operational readiness.
  • Establish governance frameworks that maintain platform consistency.
  • Continuously evaluate product performance, market trends, and competitive positioning.
• Cross-Functional Collaboration:
  • Partner closely with Engineering, Product Design, and Operations.
  • Align product initiatives with Sales, Marketing, Support, and Partner teams.
  • Serve as a key leader within the Genius S organization.
  • Build strong collaboration across regional teams.
• Merchant Experience & Market Impact:
  • Champion the needs of small business merchants.
  • Drive improvements that simplify merchant operations and improve usability.
  • Ensure product decisions balance merchant experience, operational scalability, and business outcomes.
• Organizational Leadership:
  • Lead and mentor a team of product managers and cross-functional contributors.
  • Foster a culture of accountability, collaboration, and product excellence.
  • Provide executive-level visibility into product strategy and performance.

Qualifications

• 10+ years of product management experience, including senior leadership roles.
• Proven experience leading product strategy for B2B software, commerce platforms, payments, VAS, or POS solutions.
• Demonstrated success managing multi-team product portfolios.
• Strong strategic thinking combined with execution ability in fast-moving environments.
• Excellent communication and leadership skills.

Preferred Qualifications

• Experience defining and scaling software product strategies, partnerships, and device ecosystems.
• Deep understanding of global payments, compliance, and regional market dynamics.
• Demonstrated ability to balance global platform consistency with localized innovation.
• Experience leading globally distributed teams.

Core Competencies

• Platform, Product and Design Thinking
• International Product Strategy
• Cross-Market Prioritization
• Stakeholder Alignment
• Product Delivery
• Customer Empathy

Impact

This role plays a critical leadership position in shaping the future of the Genius Small Business and Retail platform.