[Hiring] Senior Director of Product, Reputation @Upwork

Role Description

As Senior Director of Product, Reputation, you’ll own the multi-year strategy, roadmap, and execution of Upwork’s reputation systems. You’ll define how users assess quality, build trust, and collaborate safely, directly influencing user confidence, marketplace efficiency, and business performance.

• Set the long-term vision and strategy for Reputation, translating frameworks into shipped, customer-validated systems.
• Establish a clear transition from current-state systems to the future architecture.
• Own and deliver multi-quarter initiatives that materially improve user confidence and business outcomes, balancing experimentation with operational rigor.
• Define and track success metrics linking reputation improvements to marketplace and business outcomes.
• Lead and develop a team of Product Managers, setting a high bar for strategy, product craftsmanship, and ownership.
• Create clarity of decision rights across the reputation domain and serve as the senior product voice with executive stakeholders.
• Oversee rollout and adoption so freelancers and clients clearly understand and trust reputation signals.

Qualifications

• 12+ years of product management experience, including senior leadership roles owning complex, platform-level systems.
• Deep experience with reputation, trust, identity, ranking, or signal-based systems in large-scale marketplaces or platforms.
• Proven ability to lead transformational product initiatives from strategy through measurable impact.
• Strong cross-functional leadership and comfort operating in ambiguity.
• Builder mindset with strong product judgment and systems thinking.

Benefits

• Comprehensive medical coverage for you and your family.
• Unlimited PTO.
• 401(k) plan with matching.
• 12 weeks of paid parental leave.
• Employee Stock Purchase Plan.

Company Description

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work.