[Hiring] Senior Director of Product Management @Tivly

Role Description

The Sr. Director of Product Management is the central product leader at Tivly, reporting to the Chief Information Officer and leading the UX/UI Design and Product Management teams. This role sets the product direction and bridges the gap between customer needs and product outcomes. Partnering closely with engineering leadership, the Sr. Director owns the product roadmap, PM practice standards, and cross-functional alignment, and determines the processes and tools used to plan releases and the features that make them up. The goal is simple: make sure the work entering the development pipeline is well-defined, prioritized, and ready to execute, driving clarity, velocity, and quality across shared workstreams.

What You’ll Do

• Product Strategy & Vision:
  • Define and deliver a product vision and strategy aligned with Tivly’s goals and growth trajectory, in close partnership with the CIO and executive leadership.
  • Shape the product roadmap across CRM, CMS, Client Services, and AI-enabled capabilities, using market insights and stakeholder input to drive prioritization.
  • Serve as the authority on product management process across business, product, and operations stakeholders.
• Product Execution & Delivery Readiness:
  • Own the end-to-end Jira workflow, including epic framing, story writing, acceptance criteria, sprint planning, and backlog refinement across all active initiatives.
  • Drive technology roadmap execution with engineering leadership, setting shared delivery standards so requirements are fully defined, prioritized, and sequenced before development begins.
  • Manage concurrent workstreams across product, contact center, client services, security, and marketing without losing fidelity or priority context.
• Agile Leadership & PM Practice Standards:
  • Own planning cadence and sprint ceremony structure in partnership with engineering, and coach product and engineering teams on agile process, story quality, and scope management.
  • Establish and govern consistent PM standards, including backlog structure, prioritization frameworks, story point estimation, and velocity tracking.
  • Keep backlogs aligned to priorities across teams so engineering and product work from a shared, current understanding of organizational priorities.
• Cross-Functional Leadership & Stakeholder Management:
  • Align product, UX, engineering, contact center, marketing, and client services on priorities, tradeoffs, and delivery timelines.
  • Lead discovery efforts, including stakeholder facilitation sessions, workflow mapping, and requirements documentation.
  • Manage and develop direct reports in UX and Product Management, with a focus on process discipline, stakeholder communication, and career growth.

Qualifications

• 10+ years of product management experience, including at least 3 years in a senior or director-level role.
• Demonstrated expertise in agile delivery, including story authoring, sprint facilitation, backlog management, and planning in Jira, ADO, or a comparable tool.
• Experience establishing or scaling PM/PO practice standards across multiple delivery teams, including onboarding and process governance.
• Strong cross-functional communication and stakeholder management skills across product, engineering, operations, and client-facing teams.
• Executive presence with polished written and verbal communication, and comfort representing product decisions in partner and leadership settings.
• A self-starter who thrives in fast-paced, high-volume environments with multiple concurrent workstreams.
• Experience scaling a PM or product operations function, leading agile transformation, or driving adoption of new tools, workflows, or operating models is a plus.

Core Competencies

• Strategic Vision: Connects the product roadmap to company goals and growth, and makes prioritization decisions that hold up with executive leadership.
• Delivery Readiness: Makes sure work reaches engineering fully defined, sized, and sequenced, so teams build the right thing without re-litigating scope.
• Agile Leadership: Builds and coaches healthy planning, refinement, and sprint practices, including in teams that are new to them.
• Process Ownership: Sets clear PM standards and adjusts them as teams, tools, and the product grow.
• Cross-Functional Alignment: Brings product, UX, engineering, contact center, marketing, and client services to shared priorities and makes tradeoffs visible.
• Executive Communication: Presents product decisions clearly and confidently to leadership and partners, in writing and in person.
• People Leadership: Develops UX and PM team members through coaching, clear expectations, and support for their career growth.
• Change Management: Leads teams through new tools, workflows, and ways of working with clear communication and steady follow-through.

Compensation

Starting base salary range of $150,000 – $170,000, with compensation above the range available for highly qualified candidates.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Sick Time
• Flexible Scheduling (Flex Time)
• Flexible Spending Accounts (FSA) for health and dependent care
• Company‑paid Short‑ and Long‑Term Disability
• No‑cost mental, emotional, and physical well‑being support through the First Stop Health app
• 401(k) with 4% company match
• Pay for designated holidays without having to work