[Hiring] Senior Director, Home Task Force Strategy & Ops @Asurion

Role Description

Asurion's Home Task Force is the engine behind our growth business - a product that delivers tech lifecycle care and protection for everything in your home. We need a Senior Director of Strategy & Operations who is a true athlete of the business - someone who can zoom out to see the whole field, then sprint in to help a team execute. You'll be the connective tissue across a fast-moving, cross-functional organization.

• Diagnose and unlock subscriber growth opportunities
• Synthesize quantitative data, qualitative signals, and market context to identify where the business is underperforming or where whitespace exists
• Develop clear, actionable points of view on priority problems
• Descend into teams and functions to understand root causes, align on solutions, and drive to resolution
• Drive cross-functional execution
• Quarterback complex, multi-team initiatives across product, engineering, marketing, finance, and operations without formal functional responsibility
• Run toward ambiguity and help teams break through blockers that slow momentum
• Help define the Home Task Force's strategic priorities on an annual and quarterly basis
• Design and own the operating rhythm of the task force: OKRs, business reviews, executive reporting, and initiative tracking
• Author crisp decision-making memos and executive communications that drive alignment and action at the leadership level
• Identify which GTM motions, products, or operational approaches are winning — and help leadership double down

Qualifications

• Swiss army knife - Can shift between data analysis to operationalizing insights without losing speed
• Highly analytical - Equally comfortable in a spreadsheet and a whiteboard session; can derive insight from messy, incomplete, or conflicting data
• Bias for action - Prioritizes moving to decisions and outcomes over prolonged analysis; comfortable making calls with incomplete information
• Cross-functional influence - Builds credibility and trust with senior leaders and ICs alike; can align a large, complex organization without formal authority
• Context-switcher - Can rapidly move between work streams, functions (PDT, Ops, Commercial), and levels of abstraction without losing effectiveness
• Resilient and scrappy - Thrives in ambiguity, bounces back from setbacks, and finds ways forward when the path isn't clear
• Builder's mindset - Has created processes, teams, or products from scratch; comfortable operating without established playbooks

Requirements

• Undergraduate degree in a business or quantitative discipline required - Finance, Economics, Business, or Engineering
• 10+ years of experience working in a startup or leading a transformation initiative within a large company (or both)
• Strong proficiency in quantitative analysis; can build and pressure-test models, interpret data independently, and translate numbers into strategic insight
• Demonstrated experience creating and delivering OKRs, initiative roadmaps, and decision-making memos that drive alignment and action
• Experience leading cross-functional teams; track record of driving outcomes through influence
• Track record of measurable business impact — subscriber growth, revenue acceleration, cost efficiency
• Deep comfort with ambiguity and fast-moving environments; does not require a fully-defined role to succeed
• Preferred: background in subscription businesses, fin tech, B2B2C motions