[Hiring] Senior Director, Global SaaS Implementations @Revalize

Role Description

The Senior Director of SaaS Implementations will lead a global team responsible for delivering world-class implementation services across Revalize’s suite of solutions, including PLM, CPQ, and CAD software. This role ensures scalable, standardized methodologies that drive customer success, accelerate time-to-value, and leverage AI-driven innovation to optimize delivery efficiency. The ideal candidate is a strategic leader who thrives in high-growth environments and is passionate about operational excellence and customer outcomes.

• Inspire, lead, and develop a high-performing global team of Implementation Consultants, fostering a culture of excellence, innovation, and accountability.
• Design and champion a scalable, standardized implementation methodology that ensures predictable, high-quality delivery across the entire Revalize product suite.
• Drive execution rigor by ensuring projects are delivered on time, within budget, and with exceptional customer satisfaction.
• Deliver impactful SaaS platform training in partnership with functional leaders, empowering teams and customers to maximize value.
• Oversee global resource planning to optimize utilization, balancing team capacity with evolving business demand.
• Identify and implement process innovations that accelerate time-to-value, enhance delivery efficiency, and leverage automation where possible.
• Track, forecast, and report on critical Professional Services KPIs, including billable utilization, time-to-value (TTV), and customer satisfaction (CSAT).
• Collaborate cross-functionally with Sales, Customer Success, Product, and Operations to drive strategic initiatives that improve customer outcomes and fuel recurring revenue growth.
• Build and maintain executive-level relationships with key customers, articulating product value and recommending high-impact use cases to expand platform adoption.
• Harness AI-enabled tools and methodologies to scale implementation processes, optimize resource allocation, and enhance operational productivity.

Qualifications

• 10+ years of customer-facing SaaS implementation leadership experience, with a proven track record of success in high-growth environments.
• 5+ years of experience leading global implementation or Professional Services organizations, driving operational excellence and customer success.
• Demonstrated expertise in building and deploying standardized implementation frameworks at scale.
• Proven ability to manage complex, cross-functional initiatives that enhance operational performance and deliver measurable customer outcomes.
• Hands-on experience leveraging AI or automation to improve delivery efficiency and scalability.
• Strong executive presence with exceptional communication skills and the ability to influence internal stakeholders and customer leadership teams.
• Willingness and ability to travel approximately 10%, including quarterly trips to Europe.

Preferences / Nice-to-Haves

• Master’s degree in Business Administration, Information Systems, or a related field.
• Experience with enterprise SaaS solutions in the manufacturing technology sector, particularly CPQ, PLM, or CAD platforms.
• Change management expertise and familiarity with organizational transformation initiatives.
• Background in data-driven decision-making, including advanced analytics and business intelligence tools.
• Proficiency in AI-driven project management tools and emerging technologies that enhance implementation efficiency.
• Multilingual capabilities or experience working in diverse, global environments.
• PMP, PRINCE2, or similar project management certification.

Competencies / Soft Skills

• Strategic Thinking & Visionary Leadership
• Adaptability and AI-Forward Mindset
• Analytical and Data-Driven Decision Making
• Cross-Functional Collaboration
• Executive Communication & Influence
• Change Management & Organizational Agility
• Customer-Centric Mindset
• Problem-Solving and Innovation