[Hiring] Senior Director, Field Engineering @Smartsheet

Role Description

The Senior Director, Field Engineering leads the team responsible for translating Smartsheet's platform capabilities into real outcomes for enterprise customers. This role owns the full technical engagement lifecycle for strategic accounts, from pre-sales architecture and technical discovery through integration delivery, deployment, and handoff to customer success.

This is not a sales support role. It is an engineering leadership role with deep customer accountability. The team embeds with enterprise accounts, builds production-grade integrations, and creates the documentation and systems that customers can run independently long after the engagement ends.

The right candidate is equally comfortable designing a multi-system integration architecture and presenting a technical roadmap to a CIO. They build playbooks, develop people, and close the loop between what happens in the field and how the platform evolves.

What You Will Do

• Own the end-to-end technical engagement lifecycle for strategic accounts, including pre-sales architecture, technical discovery, integration design, deployment, and handoff to customer success.
• Design and oversee multi-system integrations connecting Smartsheet to platforms like Salesforce, ServiceNow, SAP, Workday, and the Microsoft 365 ecosystem.
• Hold the senior technical relationship at strategic accounts, maintaining credibility with CTO, CIO, and platform architect stakeholders.
• Partner with account executives and solutions consultants on strategic opportunities, leading technical discovery and ensuring deliverability of proposals.
• Navigate enterprise security and compliance requirements, including data governance reviews and compliance framework validations.
• Recruit, develop, and retain a high-performing team of field engineers.
• Build and maintain a playbook library producing reusable assets including integration templates and configuration guides.
• Drive the solutions force multiplier by partnering with the solutions organization.
• Close the product intelligence loop by making feedback systematic and actionable.
• Coordinate with the Forward Deployed AI Engineering team on complex accounts.

Qualifications

• 8 to 12 years of enterprise software engineering or solutions engineering experience, with at least 3 years leading customer-facing technical teams.
• Deep enterprise integration experience across platforms such as Salesforce, ServiceNow, SAP, Workday, Microsoft 365, and REST/GraphQL API patterns.
• A track record of owning the enterprise technical relationship, including navigating complex procurement and security reviews.
• A default toward repeatability, documenting as you go.
• Proven people leadership: hiring well, developing deliberately, and maintaining technical quality.
• Strong executive communication skills, capable of writing and presenting technical documents to mixed audiences.
• Ability to travel domestic and international approximately 25–50% of the time.
• Legally eligible to work in the U.S. on an ongoing basis.
• BS or MS in Computer Science, a related field, or equivalent industry experience.

Requirements

• Smartsheet platform experience in a production enterprise context.
• Experience in regulated industries such as healthcare, financial services, or government.
• Familiarity with agentic AI workflows, MCP, or AI-augmented enterprise deployments.
• Experience in partner ecosystem delivery models with firms such as Deloitte, Accenture, or PwC.
• AWS, Azure, or GCP cloud architecture certifications or hands-on infrastructure experience.
• Pre-sales solutions engineering background at an enterprise SaaS company.

Benefits

• Medical/vision and dental coverage options for full-time employees.
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program, plus Sick Time Off.
• 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day to support our community.
• Opportunities for professional growth and development including access to Udemy online courses.
• Company Funded Perks, including a counseling membership and local retail discounts.
• Teleworking options from any registered location in the U.S. (role specific).
• Competitive base salary range for roles that may be hired in different geographic areas.