[Hiring] Senior Digital Product Owner @Partner.Co

Role Description

Partner.Co is rebuilding its global e-commerce experience from the ground up, and we are hiring the person who will own it. This is a build, not a maintenance assignment. You will make the product decisions, lead the implementation partner, and be accountable for what launches.

The role reports directly to the SVP of Digital Products and Analytics. Decisions get made quickly and there are no layers between you and the people funding the work. Scope covers:

• Storefront and checkout
• Subscriptions and AutoShip
• Advanced promotions
• International payments
• Shipping, taxation, and localization
• Integration with our order management and commission systems across North America, Europe, China, and Japan

This is not primarily a backlog administration role. You will turn complex commerce requirements into clear decisions and working solutions, and you will push them to launch.

What You’ll Do

• Own the Commerce Product
• Lead continued improvement of storefront, checkout, customer account, subscription, promotion, and post-purchase experiences.
• Prioritize work based on customer value, sales impact, operational feasibility, compliance, and ongoing support requirements.
• Clearly communicate status, completed work, stakeholder feedback, decisions, risks, and expected outcomes.
• Lead the Implementation Partner
• Serve as the primary product and business contact for the e-commerce implementation partner and other commerce vendors.
• Lead discovery, requirements reviews, solution decisions, delivery planning, testing, defect resolution, launch readiness, and post-launch improvement.
• Make timely scope and priority decisions and hold vendors accountable for quality, delivery commitments, and agreed outcomes.
• Build the Customer Experience, Subscriptions, and Promotions
• Work with Marketing, Creative, and User Experience teams to develop a storefront that reflects the Partner.Co brand and improves conversion.
• Define how Customers and Brand Partners discover products, enroll, purchase, subscribe, check out, and manage their accounts.
• Use customer feedback, analytics, behavior data, and testing to identify friction and improve the experience.
• Define requirements for subscription and AutoShip enrollment, self-service changes, recurring payments, payment recovery, retention, and lifecycle communications.
• Establish promotion capabilities for enrollment offers, bundles, subscription incentives, promotional codes, limited-time campaigns, and market-specific offers.
• Support eligibility rules based on customer type, Brand Partner status, enrollment, product, subscription, volume, market, and timing.
• Connect the Enterprise and Serve Global Markets
• Own business requirements for integration between the commerce platform and Partner.Co enterprise systems.
• Work with internal development teams and vendors to define business rules, data flows, exception handling, reconciliation, and operational ownership.
• Validate that order, customer, attribution, volume, promotion, payment, shipping, and tax data moves accurately between systems.
• Define requirements for international payments, currencies, taxation, shipping, internationalization, localization, and market-specific validation.
• Partner with Marketing on acquisition, segmentation, personalization, email, SMS, lifecycle communications, and campaign measurement.
• Work with regional, Finance, Operations, Compliance, and Customer Experience teams to confirm readiness before launch.

What Success Looks Like

• Customers and Brand Partners can shop, enroll, subscribe, and manage their accounts with far less friction.
• Conversion, enrollment, subscription adoption, and retention improve.
• Commerce capabilities launch with the quality and operational readiness each market requires.
• Order, attribution, volume, and commission-supporting data is accurate and reconcilable.
• Marketing and regional teams launch approved promotions faster and with less manual support.
• International markets are served without fragmenting the platform.
• The platform can be reliably supported and improved after launch.

Qualifications

• Five (5) or more years of experience in e-commerce, digital product management, product ownership, or a related role.
• Hands-on experience owning or implementing a large-scale, customer-facing e-commerce platform.
• Experience leading a customer-facing commerce implementation from requirements through launch and optimization.
• Experience working with external implementation vendors and internal development teams.
• Ability to translate business processes into clear requirements, workflows, user stories, acceptance criteria, and launch plans.
• Working knowledge of APIs, enterprise integrations, data flows, testing, reconciliation, and production support.
• Strong stakeholder management, prioritization, communication, and decision-making skills.
• Ability to connect technology decisions to customer experience, adoption, sales impact, compliance, and operational risk.

Preferred Qualifications

• Experience with Shopify, Shopify Plus, or a comparable enterprise commerce platform.
• Experience in direct selling, affiliate commerce, referral commerce, loyalty programs, or another attribution-based business model.
• Experience with volume attribution, sponsor or genealogy relationships, commission-impacting transactions, qualification rules, or advanced promotion configuration.
• Experience selecting and integrating the supporting applications a commerce stack depends on.
• Experience with subscription commerce, AutoShip, recurring payments, international payments, taxation, shipping, localization, and multi-currency commerce.
• Experience integrating commerce platforms with order management, commission, ERP, identity, customer data, data warehouse, analytics, marketing automation, or customer service systems.
• Experience supporting multi-market or global commerce operations.
• A bachelor’s degree in business, marketing, information systems, computer science, or a related field is preferred.

Benefits

• Health Benefits - Including Medical, Dental, and Vision insurance, as well as HSA contributions
• Flexible Paid Time Off – Take the time you need, plus 11 company holidays!
• 401(k) - We match 100% up to 3% of your contribution, and then another 50% up to 5% of your contribution.
• Mental Health Benefits - All employees have access to our Employee Assistance Program (EAP).
• Supplemental Benefits - Including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
• Legal Services – Consult with attorneys for free if the need ever arises.
• Effective Products – Gain access to our full range of health & wellness products.

Company Description

Partner.Co is an equal-opportunity employer. Partner.Co provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.