[Hiring] Salesforce Platform Manager @Capita

Role Description

As the Platform Manager for Salesforce, you will lead the product strategy, technology roadmap, and technology delivery for Capita’s Salesforce Platforms.

We are looking for someone who will engage with Capita’s businesses and functions to develop a product roadmap for the Salesforce platform, and deliver products that meet business objectives. You will:

• Analyse competition
• Gather user insights
• Understand market trends & direction
• Ensure continuous improvement throughout the products lifecycle

You will develop and deliver Agentic AI capabilities on the Salesforce Platform (e.g. Agentforce and related products), and deliver technology capabilities that meet customer needs.

Qualifications

• Proven senior leadership of Salesforce delivery
• Deep understanding of Salesforce software modules
• Experience implementing or managing AI-driven features within the Salesforce platform and related platforms
• Understanding of Agentic AI concepts, including: LLM, API Integration
• Excellent stakeholder management, strategic thinking, and cross-functional leadership
• Strong ability to translate business requirements into actionable technical solutions
• Experience in software development practices, such as Agile methodologies
• Experience managing and leading a team
• Strong communication skills to collaborate effectively with stakeholders, executives, and product teams

Requirements

• Designing strategy and roadmap for the Salesforce products
• Driving innovation by identifying opportunities to use AI agents to deliver efficiency and automation, and unlock AI-lead market opportunities
• Identifying software components, modules, and capabilities across the Salesforce product portfolio, and recommend selection of appropriate products to meet customer needs while ensuring cost effectiveness
• Delivering strategy and technical capability for the integration of Salesforce technologies into Capita and Customer systems
• Leading collaboration between operations, service delivery, and business units to roll out intelligent features with clear business impact and compliance oversight

Benefits

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance
• 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

Company Description

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.