[Hiring] Professional, Application Support @JLL

Role Description

Join our specialised Product Specialist team as a Product Specialist focused on enterprise application management and user enablement. This role offers the opportunity to serve as a Subject Matter Expert (SME) for critical business applications while providing comprehensive functional and application support to Valuations business across the United States. You'll be instrumental in application rollouts, ongoing support operations, and ensuring seamless user experiences with enterprise document management and workflow systems.

As part of JLL, the leading commercial real estate organisation globally, you'll be supporting our Capital Markets and Valuations team, recognised as best-in-class within the industry.

Key Responsibilities

• Product Support
  • Serve as Subject Matter Expert and primary contact for enterprise business applications
  • Provide comprehensive functional and application support for products hosted on cloud infrastructure
  • Troubleshoot user access issues, workflow problems, and application functionality errors
  • Configure and maintain workflows, templates, user permissions, and product functionality
• Functional Operations Support
  • Monitor system performance, resource utilization, and generate business usage reports
  • Implement and maintain backup and disaster recovery procedures
• User Support & Training
  • Serve as primary contact for user support requests across US time zones
  • Create and maintain functional documentation and user guides
  • Conduct user training sessions and knowledge transfer for regional teams
  • Collaborate with business teams and IT for system integrations and support initiatives
  • Support business continuity planning for critical applications

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
• 3-4 years of experience in product support, functional support, or application administration
• Proven experience serving as SME for enterprise business applications
• Experience with application rollouts and implementation projects
• Experience managing business applications
• Experience with enterprise ticketing systems (ServiceNow, SalesForce, etc.)
• Strong troubleshooting and analytical problem-solving abilities
• Excellent communication and customer service capabilities
• Ability to support users across multiple US time zones
• Strong documentation and training delivery skills

Preferred Qualifications

• Knowledge of SQL and database management
• ITIL framework familiarity
• Cloud platform certifications (AWS, Azure, etc.)
• Experience with phased rollouts and change management methodologies

Benefits

• Opportunity to work with cutting-edge enterprise applications and cloud technologies
• Role as product subject matter expert with significant autonomy and responsibility
• Exposure to large-scale application implementations and user support operations
• Collaboration with cross-functional teams and external vendor partners
• Professional development opportunities in cloud technologies and enterprise application management

Position Details

• This is a full-time position supporting users across US time zones.
• The role involves hands-on functional and product support, making it ideal for someone who enjoys variety and product challenges while building expertise in enterprise application ecosystems.
• Work Schedule: Standard US business hours with flexibility to support users across multiple US time zones.
• Follow US holiday calendar for time off and operational planning.

Location

Remote – Makati, Philippines