[Hiring] Product Support Engineer @Samsara
Mar 29, 2025 - Samsara is hiring a remote Product Support Engineer. đź’¸ Salary: $75,565 - $101,600 usd. đź“ŤLocation: USA.
Role Description
We are looking for an experienced Product Support Engineer to join our Global Technical Support organization. In this role, you will be focused on solving mission critical post-sales issues related to vehicle data and communications. A Product Support Engineer works with our customers, Internal Support Team and Engineering team, with the primary goal of improving product reliability to ensure a world-class customer experience.
- This role is a combination of CAN bus troubleshooting and creative problem-solving with a strong customer focus.
- We are looking for hands-on, automotive experienced engineers who are passionate about Samsara’s mission with a “whatever it takes” attitude to resolve issues with a sense of urgency.
- This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Seattle Metro.
- You are expected to travel to customer locations 10% of the time. Relocation assistance will not be provided for this role.
Qualifications
- B.S. degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or similar field.
- 5+ years of experience in a Technical Support, Product Support Engineering or similar role.
- Experience with CAN and Data Acquisition Tools (CAN/J1939).
- Excellent communication, customer service, and interpersonal skills.
- Demonstrated resourcefulness, creativity, and problem-solving abilities.
- Ability to work in a fast-paced dynamic environment.
- Travel to customer locations for on-site investigations as needed (~10% Travel).
Requirements
- An ideal candidate also has:
- FSAE or other automotive experience.
- Experience with querying languages (e.g. SQL) and scripting languages (e.g. Python).
- Experience working with data analytics tools such as Databricks and Tableau.
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$75,565 - $101,600 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
