[Hiring] Product Success Manager I @Teamworks

Role Description

We're looking for a Product Success Manager to own our APAC book on a full-time, fixed-term basis, from start date through to the end of August 2027, keeping some of the best sporting organisations in the world set up for success.

• Own technical account management for a book of APAC performance product partners across AMS, S&C, and early Nutrition beta customers, with a primary focus on AMS.
• Lead new client implementations end-to-end, from configuration through go-live and adoption.
• Drive client value through proactive best-practice consulting, new feature introductions, and training that upskills clients and their staff.
• Troubleshoot technical and strategic client issues as the product expert for the region.
• Partner with our Sales and CS teams in APAC on client needs, renewals, and expansion opportunities.

Qualifications

• Strong client management skills: you can navigate time pressures, challenging personalities, and difficult situations while keeping the relationship healthy.
• Strong experience in at least one of the following: Teamworks AMS (Smartabase), a pro-sport or high-performance organisation, or the sports technology industry.
• The consulting instinct to understand where a product fits in a client's world and proactively show them how to get more from it.
• Living and working in an APAC timezone.

Requirements

• Even Better If you hit two or all three of the pillars above: AMS experience, high-performance sport background, and sports tech industry experience.
• You have hands-on AMS build experience, not just as an end user.

Benefits

• This is a rare chance to work directly with elite sporting organisations across the entire APAC region, with real opportunities to travel and spend time onsite with clients.
• It's a full-time, fixed-term contract, from start date through to the end of August 2027, with genuine potential to convert to a full-time ongoing role.
• You'll be joining a global team that has the time and resources to invest in your platform skills from day one.