[Hiring] Product Solution Engineer @Gohighlevel
Apr 02, 2025 - Gohighlevel is hiring a remote Product Solution Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: India.
Role Description
HighLevel Inc. is looking for a dedicated and detail-oriented Product Solution Engineer to join our dynamic product team. The ideal candidate will be responsible to bridge the gap between our development and support teams, ensuring seamless resolution of customer issues. This role requires a strategic thinker with strong analytical skills and the ability to manage multiple projects simultaneously.
- Act as the primary point of contact for customer issues related to phone services on our SaaS platform.
- Handle customer tickets promptly, ensuring timely and effective resolution.
- Collaborate closely with development and support teams to diagnose, troubleshoot, and resolve issues.
- Analyse tickets and find patterns for Product Enhancements.
- Provide clear and concise communication to customers regarding the status and resolution of their issues.
- Maintain detailed records of customer interactions and resolutions in our ticketing system.
- Participate in agile development processes, contributing to sprint planning, stand-ups, and retrospectives.
- Utilize your knowledge of APIs, databases, and UI technologies to analyze and resolve technical problems.
- Develop and maintain documentation for troubleshooting processes and solutions.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years in Product Ops, Consultant, Data, Solutions roles or related fields.
- Should have troubleshooting and debugging experience.
- Experience working with cross-functional teams (e.g., Engineering, Design, Product Management).
- Proven experience in a technical support or product solution role, preferably within a SaaS environment.
- Basic knowledge of APIs, databases, and UI technologies such as Vue.js, MongoDB, and RESTful APIs.
- Familiarity with project management tools (e.g., ClickUp, Freshdesk).
- Familiarity with product development methodologies (e.g., Agile).
- Experience with automation tools is a plus (e.g., Zapier, Automator).
- Ability to work with stakeholders to assess potential risks.
- Ability to analyze existing tools and databases and provide software solution recommendations.
- Ability to translate business requirements into non-technical lay terms.
- Ability to read APIs.
Preferred Soft Skills
- Strong problem-solving skills and analytical mindset.
- Experience with additional programming languages or frameworks.
- Familiarity with other customer support tools and ticketing systems.
- Previous experience in a customer-facing role.
- Ability to prioritise and manage multiple projects.
- Excellent communication, collaboration and interpersonal skills.
- Adaptability and flexibility in a fast-paced environment.
Company Description
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals.
- Currently have 1000+ employees across 15 countries.
- Headquarters located in Dallas, Texas.
- Goal to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance.
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| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
