[Hiring] Product Owner/Manager @MedCerts

Role Description

Reporting to the Head of Product Management and QA, this position supports MedCerts’ Salesforce and learning management system (LMS) teams. The role participates in the full software development lifecycle, from identifying business needs and defining requirements through testing, deployment, and post-release support.

• Collaborate with internal stakeholders to understand business needs, clarify problems, and document requirements and desired outcomes.
• Evaluate requests to identify dependencies, process impacts, and implications for data and connected systems.
• Support backlog prioritization by assessing business value, urgency, student impact, risk, and implementation effort.
• Translate requirements into detailed user stories with clear acceptance criteria.
• Coordinate work across Salesforce, the LMS, and connected systems to ensure a consistent experience and reliable data flow.
• Develop workflow diagrams and business process documentation to explain current processes and proposed improvements.
• Build subject matter expertise in assigned business areas and software products.
• Proactively recommend technology and process improvements that increase efficiency, simplify workflows, and improve the student experience.
• Partner with developers, administrators, and QA throughout implementation to clarify requirements and resolve questions.
• Review test cases for alignment with requirements and acceptance criteria.
• Perform end-to-end testing and coordinate and conduct user acceptance testing with business stakeholders.
• Triage and reproduce defects, document findings, and help determine remediation priorities.
• Serve as an escalation point for production issues and coordinate investigation and resolution with the appropriate teams.
• Conduct software demonstrations and write release notes that clearly communicate changes and business impacts.
• Maintain accurate documentation and validate that delivered solutions meet the intended business needs.

Qualifications

• 5 years of experience in Product Owner or Technical Business Analyst role.
• Excellent analytical, troubleshooting, & problem-solving ability.
• Ability to explain complex business or technical problems in a logical, easy to follow manner.
• Curious, detail-oriented, critical thinker.
• Agile methodology.

Requirements

• Bachelor’s degree in business, computer science, information technology, or similar discipline.
• Salesforce CRM, Salesforce Marketing Cloud, or Salesforce Billing experience.
• Totara/Moodle experience.

Benefits

• Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level.
• Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections.
• We anticipate the salary range to be $87,622.00 to $116,829.00.
• Eligible employees may receive a bonus.
• This salary is not guaranteed, as an individual’s compensation can vary based on several factors.
• Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.