[Hiring] Product Owner II, Claims Fraud Special Investigations Unit (SIU) @Liberty Mutual

Role Description

We are hiring a Product Owner II to lead product ownership for SIU / Fraud capabilities with a near-term focus on Major Case within Lumen. This role sits at the center of business strategy, user workflow design, and technology delivery, translating investigative needs into clear priorities, driving tradeoff decisions, and shaping capabilities that improve investigator effectiveness, delivery quality, and business outcomes. It is a high-leverage role for someone who can operate across ambiguity, influence decisions across stakeholders, and turn complex fraud and investigation problems into usable products.

• Lead the strategy and execution for SIU software product capabilities that improve fraud detection, investigative effectiveness, and operational decision quality across multiple business lines.
• Own a complex product space that includes cross-team coordination, dependency management, and roadmap tradeoffs across data, workflow, analytics, and third-party integrations.
• Partner closely with engineering, data science, operations, claims leadership, and external vendors to deliver measurable outcomes in fraud mitigation, investigator productivity, compliance, and platform scalability.
• Accountable for backlog quality and delivery execution, establishing decision frameworks, sequencing investments, and aligning stakeholders around a coherent SIU capability strategy.
• Influences outcomes across squads and partner teams through structured prioritization, clear communication, and disciplined tradeoff management.

Qualifications

• Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelor's degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting.
• Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
• Able to influence a diverse group of stakeholders; strong leadership skills.
• Able to make difficult and quick decisions daily.
• Strong problem solver with demonstrated ability to lead a team to push the solutions and progress.
• Experience in the insurance industry preferred.
• Knowledge of relevant products and portfolio preferred.
• Strong experimental mindset to drive innovation amongst uncertainty.

Requirements

• The strongest candidate brings Claims product or process ownership, or similar experience in a complex operational or regulated environment and knows how to balance business value, user needs, and technical constraints.
• Strong at gathering inputs, synthesis, prioritization, and stakeholder alignment, exercising good judgement: identifying the decision, exposing tradeoffs, and moving work forward in ambiguous conditions.
• General critical attributes are structured thinking, strong partnership with engineering and business leaders, comfort with dependency management, and the ability to translate complex problems into actionable product direction.
• Pragmatic, credible with stakeholders, and able to confidently drive progress.
• This role may have in-office requirements depending on candidate location.

Benefits

• The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location.
• The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.
• Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
• Comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.