[Hiring] Product Owner, Digital & Payments @Coastal Community

Role Description

Reporting to the AVP, Enterprise Applications, the Product Owner, Digital & Payments is responsible for owning and advancing Coastal Community’s member-facing digital banking and payments products. This role leads the end-to-end product lifecycle, including:

• Contributing to strategy and planning
• Backlog prioritization
• Requirements definition
• Delivery support
• Launch readiness
• Ongoing optimization

Your duties will include:

Product Ownership, Digital Banking and Payments

• Owns and maintains a single Coastal Community-owned product backlog for assigned products.
• Defines, prioritizes, and refines epics, features, user stories, acceptance criteria, process flows, and functional requirements.
• Leads the end-to-end product lifecycle from discovery and roadmap planning through design, delivery, launch, adoption, and continuous improvement.
• Develops and maintains product roadmaps, release plans, prioritization recommendations, and decision materials.
• Facilitates discovery sessions, workshops, and leads or participates in sprint planning or release planning.
• Supports internal and partner delivery teams in solution design, backlog refinement, testing, and release readiness.
• Collaborates with the EPMO to establish and mature product ownership practices.
• Provides clear reporting and recommendations to leadership on roadmap progress, release plans, risks, and product outcomes.
• Uses approved AI tools responsibly to accelerate discovery, analysis, requirements, testing, and reporting.

Digital Banking and Payments

• Applies digital banking and payments subject matter knowledge to support digital servicing, online banking, mobile banking, payments, cards, onboarding, authentication, and related member journeys.
• Collaborates with engineering, architecture, security, risk, compliance, operations, marketing, frontline teams, and external vendors.
• Monitors digital and payments product performance, member feedback, adoption, service impacts, operational metrics, and key performance indicators.
• Ensures digital and payments products meet security, privacy, accessibility, operational resilience, fraud, and regulatory expectations.
• Partners with marketing, personal and business banking, operations, learning, and change management teams.
• Works with vendors and external partners to communicate requirements, assess options, and resolve issues.
• Identifies and assesses AI opportunities in digital and payment journeys.

Leadership

• Provides informal product leadership across cross-functional teams.
• Influences stakeholders, vendors, and delivery partners to align priorities and resolve issues.
• Models and coaches product practices for stakeholders who are new to them.

Qualifications

• Bachelor’s Degree or Diploma requiring 3-4 years of full-time study, or an equivalent combination of education and experience in Business Administration, Technology, Digital Product Management, Computer Science, Finance, or a related field.
• Product Owner certification/designation (e.g. CSPO, PSPO).

Requirements

• Minimum of 5 years of experience in product ownership, product management, business analysis, digital banking, payments, financial services technology, or project delivery.
• Minimum of 5 years of experience supporting product delivery, digital transformation, banking technology, payments, or cross-functional initiatives.
• Experience working in Agile delivery environments, including backlog management, user story development, sprint ceremonies, release planning, and cross-functional delivery practices.
• Experience working with technology partners and vendor-delivered platforms.
• Knowledge of digital banking platforms, payment products, payment rails, cards, Interac e-Transfer, EFT/AFT, online account opening, authentication, fraud controls, data analytics, reporting, and regulatory considerations is an asset.
• Proficient with collaboration tools and project delivery tools, and product/backlog management platforms such as Jira, Azure DevOps, or similar tools.
• Ability to use analytics and dashboards to track adoption, performance, and product outcomes.
• Working AI literacy, including responsible use of AI productivity tools and awareness of AI-related risk, privacy, and fairness considerations.
• Excellent organizational, stakeholder management, facilitation, prioritization, and communication skills.
• Experience in a financial institution, credit union, digital banking, payments, or member-facing technology environment is an asset.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and collaboratively in an evolving operation model.

Benefits

• Comprehensive total rewards package.
• Commitment to work/life balance.
• Substantial extended benefits package.
• Impressive 11.75% employer-paid RRSP contribution.
• Investments in your education and training.
• Banking perks.