[Hiring] Product Owner @SpryPoint

Role Description

As a Customer Information System (CIS) Product Owner at SpryPoint, you will play a key role in working with our customers and product teams in managing the CIS product backlog to execute the product roadmap. You will also develop expertise in our industry, our products, and our users and play an active role in the education and enablement of our user community.

• Facilitating discovery sessions with both internal and external stakeholders to refine existing product features and uncover new features
• Managing and evaluating product ideas from multiple sources both internal and external
• Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products
• Working closely with a Development Team Lead to ensure the successful delivery of product
• Engaging with Service Delivery on specific project requirements and influencing customer transition timelines
• Supporting the Development team through the SCRUM sprint cycles
• Liaise with Customer Success to identify patterns and trends in customer issues and enhancement requests
• Providing demonstrations of your products to internal and external stakeholders
• New feature education to support user enablement - both internal to the company and external to our customers
• Collaborate on the definition of product management processes and best practices, internal education around processes and best practices
• Collaborate with the Product Manager on the definition of objectives and key results for the CIS product
• Collaborating with the product management team on Quality Management practices through the design, develop and release cycles
• Providing forecasts on when items will be available in the product
• Supporting the sales process for estimating quotable development work
• Collaborating with business development with responses to RFPs and Statement of Work documents

Qualifications

• You are thorough and detail-oriented
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced environment with frequent context switching, shifting priorities, and the ability to prioritize effectively
• You have a tendency to be positive, creative and curious
• Understanding of system design & analysis
• Strong B2B product and business experience, including working directly with enterprise customers and cross-functional stakeholders
• Experience in the Utilities Industry would be an asset
• You thrive on working closely and collaborating with others whether they be internal to the firm, or directly with our customers

Benefits

• Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
• Comprehensive compensation package that grows with you
• MacBook + $800 to create your ideal home workspace
• Health, dental, vision, and life insurance from day one
• Generous PTO and unlimited sick days
• RRSP (Canada) and 401k (US) matching programs
• $2,500 annual development fund, tuition assistance, and Book Bounty program
• Annual company events and team offsites that bring us together

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.