[Hiring] Product Owner @CSG

Role Description

We are seeking an experienced Product Owner to join the Backplane Team, focused on driving cross-product integration initiatives across platforms such as Ascendon, Xponent, and Quote & Order. This role will be responsible for owning the product backlog, defining and prioritizing requirements, and ensuring seamless integration across systems including Web Portals, APIs, and Automated Processes, with a strong focus on Single Sign-On (SSO), User Experience (UX), and AI-driven functionality.

The ideal candidate will work closely with business stakeholders, engineering teams, architects, program managers, and leadership teams to align product delivery with strategic goals, release milestones, and customer value. This position requires strong Agile delivery experience, stakeholder management skills, and the ability to manage dependencies across multiple teams while ensuring timely and high-quality execution.

We are looking for a Product Owner who will:

• Own and manage the product backlog, including defining, refining, and prioritizing epics, features, and user stories based on business value and strategic priorities.
• Drive cross-product integration initiatives across Ascendon, Xponent, and Quote & Order platforms.
• Lead integration efforts focused on SSO, UX enhancements, AI functionality, Web Portals, APIs, and Automated Processes.
• Collaborate with engineering teams, architects, and stakeholders to translate requirements into clear user stories with acceptance criteria.
• Lead backlog refinement, sprint planning, sprint reviews, and support daily stand-ups to ensure smooth Agile execution.
• Track progress, identify blockers, and help remove impediments impacting delivery timelines.
• Partner with Program Managers to align roadmap priorities with project milestones, releases, and dependencies.
• Coordinate with other Product Owners and cross-functional teams to manage feature intake, prioritization, and cross-team dependencies.
• Ensure readiness of stories by validating test data, UI designs, and business requirements before sprint execution.
• Participate in story demos and provide final acceptance to ensure solutions meet intended business needs.
• Provide regular status updates to stakeholders, executive sponsors, and steering committees on roadmap progress, risks, and delivered outcomes.
• Drive continuous improvement initiatives to enhance delivery velocity, quality, and team effectiveness.

Qualifications

• Overall experience of 4 to 6 years in the IT industry.
• Minimum 2 to 3 years of IT experience as a Product Owner, Scrum Master, or equivalent Agile delivery experience.
• Strong experience working in Agile / Scrum environments managing product backlogs and sprint deliverables.
• Proven experience delivering software development or integration projects successfully.
• Experience managing cross-functional stakeholders and coordinating with distributed or remote teams.
• Strong understanding of SSO, UX principles, APIs, Web Portals, Automated Processes, and system integrations.
• Ability to create functional requirements, user stories, workflows, and acceptance criteria.
• Experience with Jira, Azure DevOps, Confluence, or similar Agile tools.
• Preferred experience with B2C and B2B applications.
• CSPO, SAFe Product Owner/Product Manager, or Agile certifications preferred.
• Strong analytical, communication, and problem-solving skills.

Location(s)

• India Remote

Accommodation

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles

• Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
• Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
• Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.