[Hiring] Product Operations Shared Services Center Leader @HelloFresh

Role Description

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will play a crucial part in the journey of Product Ops Service streams setup and operations in Manila. The primary responsibilities include:

• Driving the setup and strategy of Product Ops service packets in Manila.
• Leading a high-performing team.
• Ensuring operational scalability and excellence.
• Establishing mechanisms for outstanding service quality and customer experience.

Qualifications

• 5+ years of experience in Product Operations, Shared Services, Business Operations, or a related field within a multinational or global company.
• Proven experience in setting up, scaling, and managing global/regional shared services or operational centers.
• Demonstrated success in leading large, complex operational teams (50+ FTEs preferred).
• Experience in leading hybrid or fully remote teams is a plus.
• Experience in process design, standardization, and optimization (e.g., Lean, Six Sigma, Continuous Improvement methodologies).
• Extensive experience in start-up, growing, and fast-paced technology organizations is highly desirable.
• Fluent English is a must.

Requirements

• Lead the Product Operations Shared Services Setup and Strategy.
• Drive the end-to-end setup and operationalization of Product Ops service packets in HelloConnect, ensuring alignment with the Global Product team's strategy and business needs.
• People Management and Team Leadership.
• Recruit, train, mentor, and manage a large (50+ FTEs), high-performing team of Product Operations professionals.
• Ensure team organization is in line with the business strategy and long-term vision.
• Design and implement highly scalable, standardized, and efficient operational processes and service delivery models.
• Establish robust mechanisms for monitoring service performance.

Benefits

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform.
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures.
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.