[Hiring] Product Operations Manager @Ontra

Role Description

Ontra is seeking a Product Operations Manager, AI & Systems, reporting to our Manager, Product Operations. We’re looking for someone excited to design and optimize operational systems, enhance AI-enabled workflows, identify and resolve workflow friction, and establish clear operational standards to elevate our legal technology products to new heights.

If you are a dynamic, systems-oriented operator with a passion for applied AI, a talent for translating ideas into scalable solutions, and a data-driven approach to problem-solving, we’d love to get to know you!

What You’ll Do

• Operational System Design: Develop and refine operational systems, tools, and AI-enabled workflows to enhance the efficiency of Product, Engineering, Design, and Data teams in delivering legal technology products.
• AI Prototyping & Automation: Create and test prototype AI and automated solutions, ensuring their efficacy before broader implementation to streamline operations and enhance product development.
• Workflow Optimization: Conduct audits of R&D processes to identify areas of friction and map system dependencies, followed by implementing scalable process improvements and establishing clear operational standards.
• Tool Evaluation & Collaboration: Assess and identify tooling gaps, engage in conversations with vendors, and collaborate with Legal and Security teams to ensure the selection of appropriate solutions.
• Cross-Functional Coordination: Facilitate collaboration among Product, Engineering, Legal, Security, GTM, and Operations teams, ensuring alignment on priorities and seamless execution of projects.
• Implementation & Impact Measurement: Lead the implementation and rollout of process improvements, ensuring they are properly documented and their impact is measured to validate success and drive continuous improvement.

Qualifications

• 3+ years in Product Operations, Engineering Operations, Technical Program Management, or similar roles.
• Competence in applying AI tools to prototype or automate workflows.
• Proven ability to build or enhance operational systems tailored for technical teams.
• Demonstrated experience in evaluating and implementing tooling ecosystems effectively.
• Possess a foundational understanding of APIs, automation concepts, light scripting, and low-code tools.

Pay Transparency

Ontra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below.

• Base Pay Range: $135,000 — $189,000 USD

Hiring Locations

• United States: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington
• APAC: Hong Kong
• EMEA: United Kingdom

Benefits

• Remote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Pick Your Perk stipend to spend on what matters most to you, from well-being and gym memberships, to home office setup, student loans, pet care, and more
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance

Travel

Occasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need.

Inclusivity

Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Personnel Privacy Notice

View here.

Note on Employment Verification

All employees hired will be required to verify identity and eligibility to work in their particular location.

Note to External Agencies

We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.