[Hiring] Product Operations Lead @Ford Motor Company

Role Description

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime.

The Ford Pro Fleet Success Team will provide sales and service support for commercial fleet customers contracting for our commercial services.

• Coordinate & Support Dealership / Customer Title & Registration requests.
• Support customer onboarding on assigned product services, including assistance with initial product setup and training.
• Provide monthly updates on new features or functionality of the product and identify opportunities to educate customers.
• Assist customers with maximizing the value from the products and services delivered.
• Provide management with insights into customer usage of the assigned product.
• Escalate customer concerns and maintain open issues tracking.
• Support sales in any efforts needed to sell assigned product/service.
• Support developing sales & marketing material for your assigned product/service.
• Process title and registration transactions, vehicle moves & ensure clients are billed correctly.

Qualifications

• H.S. Diploma or equivalent
• 4–5+ years of experience working for a fleet management company.
• 4–5+ years of experience in U.S. title and registration work.
• Prior sales experience with dealers and/or commercial fleet customers.
• Strong interpersonal and communication skills.
• Ability to identify business needs and communicate them to product development teams.
• Comfortable working without predefined responsibilities in a fast-paced environment.
• Self-starter who can think creatively and develop solutions.
• Ability to advocate persuasively for solutions that serve both the customer and the business.
• Proficiency with Microsoft Office, particularly Microsoft Excel.

Requirements

• Familiarity with project management software.
• Familiarity with Salesforce and Microsoft Dynamics CRM.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage
• Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• Generous vacation time, sick/personal time, and paid holidays