[Hiring] Product Operations Lead @Tideline RCM

Role Description

Tideline RCM is an AI-native operations platform for healthcare claims & revenue cycle management. We're hiring a Product Operations Lead to own how our operating model actually runs and to ensure the discipline behind it holds as we bring on future customers. This role is hands-on during launch and becomes increasingly strategic and tactical as the operating model matures.

• Build the operating procedures.
• Develop and iterate the standard operating procedures for how our operations team works — the exception-handling taxonomy, escalation paths, and the guardrail metrics that keep the model honest.
• Stay close to the operation during launch, working directly in the exception queue alongside the RCM operations specialists.
• Run forward-deployed investigations into parts of our customers' processes that aren't productized yet.
• Keep the model honest by monitoring customer treatment and ensuring scalability.

Qualifications

• Product or Product Operations experience: you've owned processes, tooling, instrumentation, or operating models that connect frontline reality back to what a product or engineering team builds next.
• Strong systems thinking and judgment: you can separate one-off customer needs, legacy workarounds, true operational requirements, and scalable product opportunities.
• Comfortable with data and observability tooling: dashboards, structured logs, exception queues, and operational metrics are tools you use to understand and improve how a system operates.
• A track record of turning ambiguous work into repeatable systems: you've built SOPs, runbooks, workflows, escalation paths, or operating cadences that others actually use.
• Able to move between the details and the bigger picture: you're willing to work directly in the operation during launch but can step back to identify patterns and influence product priorities.
• Strong cross-functional operator: you can work effectively across domain experts, product, engineering, and customer teams.
• Comfortable building from 0 to 1: the product and operating model will evolve together, and you'll be expected to create structure where very little exists today.

Requirements

• Experience in health tech is helpful; healthcare claims or RCM experience is a plus, but not a requirement.
• Familiarity with AI-native operations — you've worked inside human-in-the-loop workflows.
• Prior forward-deployed engineering, solutions consulting, or implementation experience.
• Familiarity with healthcare claims, payers, or revenue cycle management.

Benefits

• Compensation and benefits details are shared during the interview process.