[Hiring] Product Operations Lead @GoodHabitz

Role Description

As our first Product Operations Lead, you will build the operating system that connects strategy to outcomes across a growing, multi-team product organisation. You'll own how the product org plans, decides, measures, and ships — not as a process enforcer, but as a system designer who makes the whole machine run faster and more deliberately.

• Product Operating System: Design and run the system that connects OKRs to execution across all product teams. This means planning cadences, prioritisation frameworks, documentation standards, and product rituals — built to eliminate ambiguity and reduce coordination overhead, not to add it.
• Insights and decision infrastructure: Build the layer that turns signals into action. Define how teams consume product analytics, customer research, support data, and CS feedback — and how that input flows into concrete decisions. The goal is higher signal quality and faster decision velocity.
• Metrics operationalisation: Build a reliable operational system around defined KPIs — consistent metric definitions, team-facing dashboards (in partnership with our Product Data Lead), and the review rhythms that make performance visible and trusted.
• Execution quality: Identify where work slows down and fix it. Improve planning reliability, reduce cycle time from idea to shipped outcome, and surface cross-team dependencies before they become blockers.
• Cross-functional alignment: Improve how we work with Engineering, Design, Revenue, and Customer Success — aligning on outcomes, improving handoffs, and ensuring the right people have the right context at the right time.
• AI and tooling enablement: Help drive the adoption of high-leverage AI workflows, improve how we use Jira, Slack, and analytics tooling, and automate the operational work that shouldn't require human judgment.

Qualifications

• Hands-on experience in product ops, strategy & operations, or a closely adjacent function at a scaling B2B SaaS company.
• Systems thinking — ability to see how rituals, tooling, incentives, and decision flows create (or destroy) execution quality.
• Data fluency — know what to ask for and how to use what you get.
• Strong communication and influence — earn trust with PMs, engineers, and execs through clarity and follow-through, not authority.
• Comfort with incomplete information — ability to make progress without waiting for everything to be clean.

Requirements

• You’ve built product operations before — or played a meaningfully similar role in a scaling product organisation.
• You’re drawn to ambiguity because you know how to impose structure on it.

Benefits

• 💰 Competitive salary and role-specific performance bonus because we value your contributions and reward your hard work.
• 🏖️ Paid time off – 25 days holiday.
• 🚆 Travel budget.
• 💻 Flexible work & tools – work in a supportive environment with the comforts you need, plus a laptop.
• 📈 Growth & development – unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth.
• 🧠 Mental coaching – support from our partner, to keep your mind in top shape.
• 🌍 Diverse & inclusive teams – work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together.
• 🎉 Themed events & team-building – from creativity workshops to vitality socials, our events are full of energy and fun surprises.
• 🤝 Annual Do-Good Day – a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about.
• 🛡️ Pension & insurance – disability and pension coverage for your long-term security.