[Hiring] Product Operations Intern @Bask Health

Role Description

We're looking for a Product Operations Intern to help improve how Bask Health's product and engineering teams organize, coordinate, and deliver software improvements.

• Work closely with product managers, engineers, designers, and customer-facing teams to support product planning.
• Track development progress, organize feedback, and help prepare features for release.
• Focus on the operational side of product development.
• Ensure that priorities, requirements, decisions, and outstanding issues are clearly documented and communicated.
• Improve internal workflows, analyze product information, and identify ways to make teams more efficient.

What You'll Do

• Support the day-to-day operations of Bask's product management team.
• Help maintain product roadmaps, project trackers, development backlogs, and release schedules.
• Work with product managers and engineers to track feature progress, outstanding issues, and project dependencies.
• Organize customer feedback, feature requests, and bug reports from merchants, patients, and internal teams.
• Categorize and summarize product feedback to identify recurring problems and improvement opportunities.
• Assist with preparing product planning meetings, development reviews, and release discussions.
• Document meeting decisions, action items, project updates, and ownership of follow-up tasks.
• Support product launch preparation by coordinating documentation, testing status, and communication between teams.
• Help maintain release notes, product documentation, internal guides, and process checklists.
• Work with customer success and operations teams to communicate product changes and gather feedback after releases.
• Assist with monitoring product performance metrics, feature adoption, and operational reporting.
• Build and maintain spreadsheets, trackers, or basic dashboards to improve visibility into product work.
• Identify repetitive administrative tasks and opportunities to simplify or automate internal processes.
• Help improve how product requirements, technical issues, and development priorities are documented.
• Support quality assurance coordination by tracking test results, reported bugs, and unresolved issues.
• Research product operations tools, workflows, and best practices to identify useful improvements.
• Participate in cross-functional discussions to understand how product decisions move from planning through development and launch.
• Take ownership of smaller operational improvement projects, including documentation cleanup, reporting, and workflow organization.
• Help ensure important product information is accurate, accessible, and consistently maintained.
• Present operational findings and process improvement recommendations to the product team.

Qualifications

• Strong interest in product management, product operations, and software development.
• Foundational understanding of how software products are developed, tested, and released.
• Experience organizing projects, tracking tasks, analyzing information, or improving workflows through coursework, personal projects, internships, or professional work.
• Strong organizational skills and ability to manage multiple responsibilities.
• Excellent attention to detail, particularly when maintaining documentation, trackers, and project information.
• Strong analytical thinking and problem-solving skills.
• Comfortable using spreadsheets, shared documents, and common collaboration tools.
• Ability to organize complex information and communicate clear updates, findings, and next steps.
• Strong written and verbal communication skills.
• Ability to work effectively with product managers, engineers, designers, and customer-facing teams.
• Ability to learn new software tools and technical concepts quickly.
• Proactive approach to identifying problems and following through on assigned tasks.
• Ability to work independently while keeping stakeholders informed of progress.
• Comfortable working in a fast-moving environment with changing priorities.

Nice to Have

• Previous coursework, internship, or project experience in product management, project management, operations, software development, or business analytics.
• Experience using project management tools such as ClickUp, Jira, Linear, Trello, or Notion.
• Familiarity with Agile development processes, sprint planning, or software release cycles.
• Experience maintaining project trackers, documentation, dashboards, or reporting systems.
• Familiarity with Google Sheets, Excel, SQL, or basic data analysis.
• Experience organizing customer feedback, support tickets, bug reports, or feature requests.
• Familiarity with product roadmaps, user stories, acceptance criteria, or development backlogs.
• Experience documenting workflows, creating process guides, or improving operational procedures.
• Familiarity with JavaScript, TypeScript, Python, or another programming language.
• Experience using automation tools or AI-assisted workflows to improve productivity.
• Experience working with SaaS products, e-commerce platforms, or consumer-facing applications.
• Familiarity with product analytics, feature adoption metrics, or operational KPIs.
• Interest in telehealth, digital health, or healthcare technology.
• Examples of projects demonstrating organization, initiative, analytical thinking, or process improvement.