[Hiring] Patient Experience Product Intern @Bask Health

Role Description

We're looking for a Patient Experience Product Intern to help improve the patient-facing experiences across Bask Health's telehealth platform.

• Work alongside product managers, engineers, designers, and clinical operations teams to understand patient interactions with our software.
• Identify opportunities to make patient experiences easier, clearer, and more reliable.
• This internship focuses on the patient portal, messaging, treatment status, refills, renewals, and other workflows patients use throughout their care journey.
• Gain hands-on experience with product discovery, technical requirements, usability testing, quality assurance, and product improvements.
• Learn how patient-facing features connect with clinical and pharmacy operations.
• Looking for someone who is technically curious, detail-oriented, and interested in building software that solves real problems for patients.

Qualifications

• Strong interest in product management, software development, and building intuitive patient-facing applications.
• Foundational understanding of how websites, applications, and software products work.
• Hands-on technical experience through coursework, personal projects, internships, or independent learning.
• Familiarity with JavaScript, TypeScript, Python, or another programming language.
• Strong analytical thinking, curiosity, and problem-solving skills.
• Ability to understand user problems and communicate clear, practical recommendations.
• Strong attention to detail and ability to investigate software issues systematically.
• Ability to organize feedback, document findings, and communicate requirements clearly.
• Interest in user experience, accessibility, and building software that is easy to navigate.
• Ability to learn new technical concepts, tools, and workflows quickly.
• Strong written and verbal communication skills.
• Ability to collaborate with product managers, engineers, designers, and cross-functional teams.
• Initiative, adaptability, and willingness to take ownership of assigned responsibilities.

Requirements

• Previous coursework, internship, or project experience in product management, software engineering, UX research, or a related field.
• Experience with patient portals, healthcare applications, or consumer-facing software.
• Familiarity with patient messaging, treatment tracking, refill requests, or subscription renewal workflows.
• Experience building websites, applications, prototypes, or other technical projects.
• Familiarity with React, Next.js, or modern frontend development tools.
• Experience conducting user research, usability testing, or analyzing customer feedback.
• Familiarity with Figma, product analytics tools, or user journey mapping.
• Experience writing user stories, acceptance criteria, or product documentation.
• Understanding of accessibility principles and responsive web design.
• Familiarity with healthcare privacy, security, or HIPAA considerations.
• Experience using AI tools for research, prototyping, or software development.
• Interest in telehealth, digital health, or healthcare technology.
• A portfolio, GitHub profile, or examples of projects demonstrating technical ability and product thinking.