[Hiring] Product Operations Analyst @Teikametrics

Role Description

As a Product Operations Analyst, you will sit at the intersection of Product, Engineering, and our customers. You will help ensure the Teikametrics platform is working as intended, investigate issues, surface insights from operational data, and identify opportunities to improve the product experience. This is a highly collaborative role for someone who enjoys digging into problems, working with data, and connecting the dots between what our customers experience and what our product teams build.

Candidates based in Bangalore are preferred.

Qualifications

• 2–3 years of professional experience in a technical SaaS environment
• Hands-on experience providing technical support and troubleshooting SaaS applications
• Experience in supporting e-commerce platforms such as Amazon, Walmart, or TikTok Shop is a plus
• Strong SQL knowledge for troubleshooting, data validation, and issue investigation
• Familiarity with JIRA, Confluence, or similar ticketing and support tools
• Proficiency with Excel and/or Google Sheets for data analysis, reporting, and troubleshooting
• Able to work independently with minimal supervision and effectively manage multiple support requests

Requirements

• Monitor Escalation queues: Maintain the data and functional integrity of the Teikametrics application by following up on internal requests in a timely manner
• Solve problems: Own and investigate platform issues through technical troubleshooting and ensure they are clearly documented and communicated directly until full resolution
• Connect across teams: Partner closely with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, and updates
• Improve the product: Identify patterns, gaps, and opportunities to improve product functionality, internal processes, and the customer experience
• Champion the customer: Develop a deep understanding of the in-app customer experience and bring the voice of the customer to Product and Engineering

Benefits

• Every Teikametrics employee is eligible for company equity
• Remote Work Flexibility - Work from home or from our offices, with flexible remote options
• Broadband reimbursement
• Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family
• Crèche benefit