[Hiring] Director, Service/Product Offer Management @NTT Ltd.

Role Description

The Director, Service/Product Offer Management is a leadership role, responsible for dealing with a set of products and/or services and may be required to manage product portfolios specific to the business unit/division that falls within their span of control.

This role is responsible for driving the product and/or service plans and roadmaps of an assigned portfolio of products and/or service offerings in the organization by managing the Service Offer Management function and a group of Service Offer Management Managers.

The Director, Service/Product Offer Management oversees the analysis and evaluation of key market statistics and customer requirements in order to define product strategies and identify product opportunities.

• Leads, oversees and agrees the development of the product and/or service strategy and plans.
• Defines market segments and identifies white space opportunities for the portfolio of products and/or services.
• Analyzes and scans the environment for market, client and competitive trends to contribute to business strategy.
• Promotes the portfolio of products both internally and externally.
• Manages the product management function by ensuring the business justification to acquire the necessary resources.
• Effectively manages a Service Offer Management team, their resources, development and overall performance.
• Oversees the implementation of the organization’s overall product strategies into the business divisions and to the relevant stakeholders.
• Determines the feasibility of the concept for development and defines and develops the product specifications.
• Develops and delivers product training and communication to client facing staff and relevant internal stakeholders.
• Establishes and develops product-pricing models and contributes to the identification of suitable promotional techniques and sales and distribution channels.
• Leads the product/service development effort and ensures that the products/services meet quality and client satisfaction requirements.
• Oversees the implementation of the complete product/service plan for the products/services within the portfolio.
• Oversees the alignment of the product and/or service set with the current and perceived market opportunities through new product and service offering launches, modifications, optimizations and terminations.

Qualifications

• Significant knowledge of market segments and product portfolio categories.
• Significant knowledge of product lifecycles and technology solutions.
• Significant knowledge of product management disciplines and tools.
• Demonstrate financial awareness and commercial acumen.
• Possesses strategic thinking skills with sound presentation and public speaking abilities.
• Significant problem analysis and solution formulation capabilities.
• Excellent verbal and written communication ability.
• Significant people management skills and the ability to coach others.
• Significant understanding of the organization's transformation and change programs.
• Demonstrate a sound understanding of the technologies related to product areas.
• Significant understanding of the product’s functionality and capability.
• Displays an astute mindset with critical thinking ability.

Requirements

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
• Relevant certifications such as Scaled Agile and ITIL are beneficial.
• Significant experience in a similar position, preferably gained within a global technology services organization.
• Significant experience gained within the technology industry.
• Significant track record managing the implementation of new products or product lines.

Benefits

• Remote Working