[Hiring] Product Operations, AI Content @Pomelo Care

Role Description

Your North Star: help design, structure, and maintain the clinical, operational, and product knowledge that powers both our clinicians and our AI tools.

What you'll do:

• Designing & Structuring Knowledge:
  • Organize clinical guidelines, operational workflows, and product documentation into structured, AI- and clinician-friendly formats.
  • Create taxonomies, tagging systems, and metadata to make knowledge searchable and modular by both clinicians and AI agents.
• Making Knowledge AI-Ready:
  • Partner with product and engineering to prepare knowledge for use in LLM-powered tools (e.g., use of Vertex AI for data organization, RAG pipelines, embeddings, structured content).
  • Re-architect existing content into smaller, structured, referenceable units.
• Maintaining & Governing Knowledge:
  • Ensure accuracy, version control, and consistent formatting across knowledge sources.
  • Audit and update content regularly in partnership with clinical and operational stakeholders.
• Bridging Clinical and Technical Teams:
  • Translate clinical workflows and guidelines into structured knowledge for technical teams.
  • Provide feedback to engineers and data scientists on how knowledge is being consumed by AI tools.
  • Coordinate closely with Clinical Education team who manages clinician-facing knowledge including onboarding to ensure alignment of knowledge.
  • Support clinicians who are using AI tools and accessing organizational knowledge by managing inbound requests/feedback from #help-product.

Qualifications

• Demonstrated interest or experience in AI/LLMs (e.g., prompt engineering, RAG, embeddings, knowledge graphs, vector databases).
• Strong information organization skills: detail-oriented, logical thinker, able to design systems for categorizing and structuring knowledge.
• Technical literacy — comfortable working with structured content (Markdown, JSON, SQL basics, or similar).
• Curiosity about healthcare and clinical workflows (you do not need to be a clinician but must be eager to learn).
• Strong communication skills, able to bridge technical and clinical conversations.

Requirements

• Bonus points if you have any of the following:
• Background in healthcare or clinical operations.
• Experience with knowledge management tools (Confluence, Notion, Guru, or similar).
• Exposure to AI tooling (LangChain, vector DBs, annotation tools).

Benefits

• Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care.
• A reasonable estimate of the current salary range is $110,000-$140,000. We expect most candidates to fall in the middle of the range.
• We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.