[Hiring] Product Manager, Real Time @Hightouch

Role Description

Customer intent is clearest in the moment they're interacting, and the window to act on it is short. Hitting that window is one of the hardest infrastructure problems in the data stack. You have to capture behavior the instant it happens, evaluate it against everything already known about the person, and return an answer in a few milliseconds. It's what powers the personalization that actually works: a storefront that reranks while you're still searching, an ad that stops following you once you've bought, or an AI conversation that already knows what you're trying to do. On stale data, the same experiences are generic at best and wrong at worst.

Until now, real-time experiences have been either functionally limited or only available to the most sophisticated companies through in-house tech. We're bringing real-time personalization to every brand, built on their own data, with their full history and nearly any logic they want to run. The Real-Time suite already powers experiences for some of the biggest brands and most-trafficked sites in the world, and since these capabilities are so new, the best use cases are still being invented. You'll decide where it goes from here.

What you'll own

• Real-time products within Customer Data Infrastructure.
• Driving product decisions across an early but maturing, technically demanding suite.
• Events:
  • The event collection pipeline, SDKs, and tooling to get live customer data flowing reliably at scale.
• Real-Time Evaluation:
  • The systems to power sub-second computation of user traits and audience membership, layering event stream data on top of historical warehouse data for a complete, unlimited real-time CDP.
• Personalization API:
  • The low-latency APIs that serve unified customer data to live experiences in milliseconds.

What you'll do

• Drive roadmap and execution across the Real-Time suite: building specs and turning them into shipped product.
• Partner closely with engineering on architecture and scaling decisions.
• Represent the suite in front of some of the world's largest brands.
• Own the competitive research and customer evidence for the area.
• Shape the strategy and positioning for real-time across Hightouch.

What we're looking for

• Technical depth: Ability to hold your own with engineers on systems design, architecture, and scaling tradeoffs.
• Customer obsession: Get close enough to customers to separate what they really need from what they ask for.
• Outcome mindset: Judge your work by the result it drove, not the amount you shipped.
• Clear communication: Write clearly and synthesize many moving parts into actionable insights.
• Fast ramp: History of picking up new concepts quickly and leaning into AI for faster learning.

Interview process

• Recruiter Screen [30m]: Intro call to get to know each other and check for mutual fit.
• Hiring Manager Interview [30m]: A conversation about past experience and how you operate.
• Technical Design Interview [90m]: Work through how you'd design the system and the product around a complex real-time customer requirement.
• Case Study Interview [90m]: A two-part problem-solving session.
• GTM Interview [30m]: How you partner with go-to-market counterparts and support pipeline.

Salary and Benefits

• Salary range: $240,000 - $320,000 USD per year, location independent in accordance with our remote-first policy.
• Meaningful equity compensation.