[Hiring] Product Manager, Patient Engagement Contractor @Big Health

Role Description

We're looking for a Product Manager, Patient Engagement contractor to own and drive key workstreams across our digital therapeutics portfolio. Reporting to the Director Patient Products & Growth, you'll take on projects to improve engagement — working across engineering, design, clinical, and data teams to ship products that improve patient satisfaction and outcomes.

This role is ideal for someone with 3–5 years of product experience who thrives in execution, is analytically rigorous, and wants to work at the intersection of technology and evidence-based mental health care. You'll work extensively with tools like PostHog, Iterable, and Contentful, and you'll be expected to develop domain fluency in digital therapeutics, CBT clinical frameworks, and the regulatory landscape for FDA-cleared software.

Key Responsibilities

• Conduct user research — interviews, usability testing, survey analysis, and support channel review — to understand where and why patients disengage from treatment.
• Analyze product usage data and engagement metrics to identify drop-off points, retention patterns, and opportunities for intervention across the patient journey.
• Design and run experiments to test engagement hypotheses: define success metrics, monitor results, analyze outcomes, and present actionable recommendations to product leadership.
• Design UX flows and interaction patterns that address identified engagement gaps — collaborating with design and clinical teams to ensure solutions are both intuitive and therapeutically effective.
• Own configuration and optimization of engagement journeys in Iterable — including push notifications, SMS, in-app messages, email, lifecycle messaging, re-engagement flows, and frequency capping.
• Design conversational AI and chatbot flows that support patient engagement, leveraging AI tools to prototype and iterate on conversational experiences.
• Author product requirements documents (PRDs) and feature specifications that translate engagement insights into clear, actionable engineering work.
• Triage incoming bugs and product issues: verify, assess severity, coordinate with engineering on root cause analysis, and manage resolution through to closure.
• Leverage AI tools (e.g., Claude, ChatGPT) to accelerate research synthesis, experiment analysis, spec drafting, and decision support.
• Partner with clinical and data teams to ensure engagement changes align with therapeutic design principles, clinical evidence standards, and regulatory requirements.

Qualifications

• 3–5 years of product management experience in health tech, telehealth, SaMD, or consumer wellness — with a focus on mobile app experiences.
• Experience working on learning products, behavior change apps, or self-improvement platforms where sustained user engagement is the core product challenge.
• Deep empathy for users and a strong UX sensibility — you have opinions about what makes a great product experience, you can critique flows and wireframes with specificity, and you push for designs that are simple and intuitive over feature-complete.
• Demonstrated experience running experiments and making data-informed product decisions.
• Hands-on proficiency with product analytics tools (PostHog, Amplitude, Mixpanel, or similar) and engagement platforms (Iterable, Braze, or similar).
• Ownership mentality — you take initiative, manage your own workstreams, and drive projects to completion with minimal direction.
• Strong communication skills — you can author clear PRDs, synthesize research into concise recommendations, and keep stakeholders aligned.

Preferred

• Comfort with AI-assisted workflows and a demonstrated ability to evaluate and iterate on AI-generated output.
• Experience with digital therapeutics, FDA SaMD, or regulated health software.
• Familiarity with SQL or willingness to develop data querying skills.
• Working knowledge of Jira and Figma.
• Experience designing or configuring conversational AI or chatbot experiences.

Benefits

• $70 - $80 an hour.
• The hourly rate range for this contractor position is $70.00 - $80.00 per hour. This range reflects the target hourly rate for the engagement and may vary based on experience, scope of work, location, and engagement structure.
• The hourly rate is the sole and full compensation provided for this contractor position.
• Rates are determined by role requirements, level, and market factors. The range displayed reflects the minimum and maximum target hourly rates for this engagement.
• Final rates are determined based on relevant skills, experience, availability, and the specific terms of the engagement.
• Compensation for contractors does not include benefits, paid time off, or other employee benefits and is subject to change based on business needs.