[Hiring] Product Manager, Patient Access Product Innovation @Valeris

Role Description

The Product Manager, Patient Access Product Innovation owns the product direction for Valeris’s next-generation patient access technology and leads the Product Owners who own its individual product areas. You decide what is built once and shared versus built for a specific area, and how requests are turned into configurable, scalable product, and you set the priorities that Product Owners execute. This role is both internally and externally facing: you represent the product to senior leadership and to current and prospective customers, including conducting product demonstrations.

This role sits on the Patient Access Product Innovation team and reports to the VP, Patient Access Innovation. You work two-in-a-box with an engineering lead, partner with Operations, implementation and cross-functional readiness teams, and represent product direction to senior leadership.

Key Responsibilities

• Product & Portfolio Strategy
  • Own the product definition and vision for the shared platform and the portfolio of product areas built on it.
  • Articulate the problems that users and buyers face, and the value of solving them, and use that to prioritize the work that delivers the highest value.
  • Maintain a capability record and answer requirement and pre-sale questions against it within committed turnaround and in accordance with the product roadmap.
  • Lead customer discovery and validation sessions to test assumptions and shape direction.
• Prioritization & Roadmap
  • Set priorities across the portfolio, with a single stack-ranked backlog, gathering input from stakeholders and building consensus where a group decision is needed.
  • Bring initiatives to leadership prioritization ready to be evaluated, and publish the resulting roadmap.
  • Run a regular roadmap review (at least quarterly) with Product Owners, the engineering lead and senior stakeholders, and re-prioritize as commitments and data change.
  • Share the roadmap with Operations, implementation and sales teams and, where approved, with customers and prospects.
• Build & Delivery Oversight
  • Ensure approved initiatives become outcome briefs, epics, stories and acceptance criteria that engineers can build efficiently with minimal iteration.
  • Own the shared platform backlog directly, including non-functional requirements for security, auditability, performance and privacy.
  • Run backlog refinement for the platform backlog and a recurring cross-team refinement and dependency review with the Product Owners.
  • Own release readiness: accept completed platform work, and confirm that the capabilities each committed product launch depends on exist, are configurable and are tested before the go-live date.
  • Own release planning and launch communication for platform capabilities.
• Team Leadership & Scaling
  • Lead, coach and develop the Product Owners (and analysts); set expectations, give feedback and build a progression path from owner to manager.
  • Model AI-assisted ways of working for Product Owners and analysts as they build product judgment.
  • Establish product-ownership practices consistent across the Innovation teams, and help hire and onboard additional product capacity as demand grows.
• Customer & Market Engagement (Internal and External)
  • Demonstrate your products to internal stakeholders and to current and prospective customers.
  • Train the solutions sales and strategy team to give product demonstrations in sales calls.
  • Present the roadmap and capabilities in customer and prospect conversations, alongside Sales and leadership.
  • Support pursuits with Sales and Marketing: pre-sale technical and product questions, requirement and RFP responses, and demonstration content.
  • Capture customer and prospect feedback and incorporate into prioritization.
• Go-to-Market & Leadership Partnership
  • Draft the product definitions and PR/FAQs for platform and product capabilities.
  • Partner with workstreams to move each significant capability through its readiness steps.
  • Create and present product definitions, roadmap updates and launch readiness to senior leadership.
• Measurement & Partnership
  • Instrument the platform so efficiency and operational cycle-time gains are measurable per workflow and per program.
  • Partner with the other Innovation teams so shared needs are built once.
  • Use AI tools daily to accelerate requirements drafting, analysis and documentation.
  • Build working prototypes with AI-assisted tools to test product concepts.
• Standards & Accountabilities
  • Utilize Valeris’s values as the driving force behind the team’s success.
  • On time adherence to training deadlines for all corporate policies and procedures.
  • Ensure all SOPs are followed with consistency.
  • Perform other duties as assigned, including additional tasks or projects.

Qualifications

• Bachelor’s degree in computer science, engineering, information systems or a related field, or equivalent experience.
• 8 or more years of total experience, including at least 5 years in product management or product ownership roles.
• Demonstrated experience defining platform capabilities, APIs and configuration.
• Hands-on experience with workflow, rules or integration platforms.
• Proven ability to hold the line on scope with senior operations, sales and product leaders.
• Experience creating product definitions, PR/FAQs or similar go-to-market artifacts.
• Experience conducting product demonstrations and roadmap presentations for customers or prospects.
• Excellent written and verbal communication for executive, operational and technical audiences.

Requirements

• 12 or more years of total experience, with 7 or more years in product management roles.
• Healthcare, pharmaceutical patient services, hub services, specialty pharmacy or payer operations experience.
• Experience building or owning products on a CRM or case-management platform.
• Experience owning backlogs for AI-enabled, agentic, or automation-driven products.
• Familiarity with Agile methodology and tools such as Jira or Azure DevOps.
• Familiarity with healthcare interoperability standards (HL7 FHIR, X12, NCPDP).

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options.
• Additional health support, including telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to your annual earnings.
• Company-paid Short-Term Disability coverage.
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute.
• Paid Time Off (PTO) and Sick Leave to support work-life balance.
• Team members receive nine paid holidays plus two floating holidays.
• Opportunities for advancement in a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• A mission-driven, inclusive culture where your work makes a meaningful impact.

Company Description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.