[Hiring] Staff Product Manager @Penn Interactive

Role Description

We are looking for a Staff Product Manager to own Retail Experiences, the digital products guests use when they visit PENN’s properties. Our app is meant to be a companion for the entire on-property journey: arriving, getting oriented, finding what’s happening, accessing services, being recognized and rewarded, and heading home with a reason to come back. This role owns the strategy for that journey and the roadmap that brings it to life.

This is a senior, high-impact individual contributor role. You will own a portfolio of product areas and drive them through influence, partnering with:

• Engineering
• Design
• Data
• Marketing
• Retail Operations
• Compliance
• Property leadership

You will be the guest’s advocate in every room and the person who connects digital product decisions to what actually happens on the ground at our properties.

Qualifications

• 7+ years of product management experience, with a track record of owning consumer mobile or digital products from strategy through launch and iteration at scale.
• Experience building guest, customer, or member facing products that connect digital and physical experiences, such as hospitality, travel, entertainment, ticketing, retail, or loyalty.
• Strong product sense and deep empathy for the end user, with the ability to translate research and journey mapping into clear priorities.
• Demonstrated ability to define a product vision and strategy, then translate it into focused roadmaps that deliver incremental value.
• Experience leading cross-functional teams through influence across engineering, design, data, marketing, and operations in an agile environment.
• Familiarity with the iOS and Android release process, and with content management and configuration tools that support go-to-market delivery.
• Strong technical fluency and experience partnering with Engineering on APIs, integrations, and platform architecture.
• Strong analytical judgment, with experience using A/B testing, analytics, and measurement to understand impact and optimize investments.
• Experience working with operations-heavy, multi-location organizations and driving adoption among frontline teams.
• Strong executive communication and stakeholder-management skills.
• Experience in hospitality technology or regulated industries such as gaming or financial services is a plus.

Requirements

• Define and drive the product vision, strategy, and multi-year roadmap for Retail Experiences, with end-to-end ownership from discovery through launch and iteration.
• Champion the guest by mapping the full on-property journey, finding the moments of friction and opportunity, and turning them into prioritized product bets.
• Build digital features that connect to the physical environment, including location-aware experiences, property services, personalized offers, and in-the-moment loyalty recognition.
• Partner with product teams across the organization like Growth, Core and Hospitality to create a user centric experience.
• Work closely with Retail Operations and property teams to understand frontline realities, pilot new capabilities, and scale rollouts across a varied portfolio of properties.
• Partner with Engineering on integrations with property systems, hardware, and third-party services, and own the mobile release process in coordination with delivery teams.
• Develop go-to-market and adoption plans that bring guests and property teams along, including content, communications, and in-property activation.
• Use research, behavioral data, competitive analysis, and experimentation to prioritize, measure incremental impact, and continually improve the experience.
• Balance guest experience goals with regulatory, compliance, and responsible gaming requirements.
• Bring clarity to ambiguity: turn a broad set of needs across many stakeholders into a focused strategy and a roadmap people can rally behind.
• Influence and align senior stakeholders across Product, Engineering, Design, Data, Marketing, Operations, Compliance, Finance, and our property and business teams.
• Other duties as required.

Benefits

• Competitive compensation package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
• Opportunities for career progression and mentoring others.