[Hiring] Product Manager, Operations @Neura Health

Role Description

This is a rare product role: you will own product operations for a company at a genuine inflection point. Neura is past the startup phase of figuring out if this works — we have real patients, real partners, real revenue, and a team that executes. What we don't yet have is the product infrastructure to scale it. That's where you come in.

As Product Operations Manager, you will be the first dedicated product hire at Neura — which means you will build the function from scratch. You will define what great product looks like here: how we scope, prioritize, document, build, ship, and measure. You will own the roadmap end-to-end, write every PRD, choose our tools, and manage engineering velocity with the rigor and transparency that a fast-moving clinical tech company needs.

Your product lens will be sharply focused on three outcomes:

• Getting more patients to follow-up visits (moving our average from 2.7 to 4+).
• Making providers faster and more efficient in their clinical workflows.
• Using AI to automate the redundant, manual tasks that currently slow everyone down.

This role is not for someone who wants to manage a roadmap from a distance. It's for a hands-on builder who loves the craft of product — writing tight requirements, making fast build vs. buy calls, and shipping things that move the needle.

Responsibilities

• Own the full product roadmap:
  • Maintain and prioritize a single, transparent product roadmap across all of Neura's product surfaces — patient-facing, provider-facing, partner-facing, and internal ops tools.
  • Ruthlessly prioritize based on visit retention impact, provider efficiency, and business outcomes.
  • Communicate the roadmap clearly to leadership, engineering, and the broader team.
• Write every PRD — and write them well:
  • You are the author of every product requirements document at Neura.
  • Document decisions, edge cases, and tradeoffs so that engineering can execute without ambiguity.
• Build the product management system:
  • Introduce the tools, processes, and cadences that give engineering clarity and velocity.
  • Own the adoption of a project management system (Linear, Jira, or equivalent).
  • Design the operating rhythm: backlog grooming, sprint reviews, async updates.
• Drive build vs. buy decisions with rigor:
  • Scope what we need, identify the best options (build, buy, or partner), talk to vendors, stress-test integrations, and make a recommendation.
• Ship products that move visit retention and follow-up rates:
  • Own the follow-up booking experience, in-app nudges, provider scheduling tools, care plan visibility, and any other product surface that influences whether a patient returns.
• Improve provider workflow efficiency:
  • Work directly with providers to understand their pain points and ship solutions that show up in their daily experience.
• Train and empower Support Teams:
  • Train our teams on newly shipped product updates including knowledge checks and feedback sessions.
• Own Customer Satisfaction:
  • Mine customer satisfaction data from NPS, CSAT, google reviews, etc. and transform feedback into actionable insights and future enhancements.
• Lead AI and automation initiatives:
  • Identify the highest-value automation opportunities across the product, define the requirements, evaluate AI tools and vendors, and work with engineering to ship them.
• Partner with engineering and ops:
  • Give engineers clarity, protect their focus, and celebrate their output.

Qualifications

• 4+ years of product management experience, with at least 2 years at a high-growth startup where you owned product and process end-to-end.
• A portfolio of PRDs you are proud of — detailed, clear, user-centered, and tied to measurable outcomes.
• Demonstrated experience shipping features that measurably changed user behavior — ideally around engagement, retention, or workflow efficiency.
• Hands-on experience with modern PM tooling: Linear, Jira, Notion, or equivalent.
• Strong build vs. buy judgment — you have run vendor evaluations, made the call, and been accountable for the outcome.
• Experience working in healthtech, clinical operations, or a similarly regulated, high-stakes domain is a strong plus.
• Ability to mine customer satisfaction data from NPS, CSAT, google reviews, etc. and transform feedback into actionable insights.
• Genuine enthusiasm for AI in product — you have shipped AI-powered features or automations.
• Excellent written communication — you can write a PRD, a strategy doc, and a Slack update with equal clarity.
• Experience training and/or supervising front-line support teams.
• You are a strong cross-functional collaborator who earns trust quickly.
• Bias to action and low ego — you'll jump in on whatever is needed, you ship fast, and you learn from what doesn't work.

What You Will Build in Year One

• A full in-house scheduling system to replace Acuity and remove the calendar constraint blocking our growth.
• AI-assisted clinical documentation — helping providers close notes faster and at higher quality.
• An orders and referrals automation layer that eliminates manual handoff errors across the care team.
• A data and analytics foundation (semantic layer) that gives every team member a clear, reliable view of what's working.
• Onboarding flow revamp to improve enrolled-to-booked conversion from 40% toward 60%+

Compensation

This position will have an annual salary, plus equity and benefits. The annual salary range for this position is $130,000-$150,000.

Culture: About Being a “Neuron”

Neura is building a category-defining neurology company, and we’re doing it with a team that’s all-in. We move with urgency, we take ownership end-to-end, and we hold an extremely high bar because the work is real and the impact is personal.

You’ll thrive here if you have an unwavering curiosity to do right by the patient and you’re energized by delivering a radically better patient experience, not incremental improvement.

About the Founders

• Liz Burstein - CEO, previously Head of Product at Maven Clinic.
• Sameer Madan - CTO, previously an engineer at Facebook for 9 years.

Neura is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.