[Hiring] Product Manager II @HighLevel

Role Description

The Payments Platform team at HighLevel builds and scales the payment orchestration layer that powers every transaction across our ecosystem from invoices and subscriptions to point-of-sale and mobile checkout. This role is a rare opportunity to own core payments infrastructure that hundreds of thousands of businesses depend on every day.

We are seeking a Product Manager II, Payment Orchestration , who will own the roadmap and execution for HighLevel’s orchestration platform spanning the orchestrator, transaction lifecycle, receipts, and webhook ingress. You will be responsible for the reliability, breadth, and developer experience of the platform that every payment surface at HighLevel is built on top of.

Your mission:

• To build a reliable, extensible, and provider-agnostic payment orchestration platform that maximizes transaction success and powers fast, secure, and seamless payment experiences across HighLevel’s global customer base.

What You’ll Do

• Own the Orchestration Roadmap & Execution – Define and deliver the roadmap for the payment orchestration platform, spanning the orchestrator, transaction lifecycle, receipts, and webhook ingress, with a strong focus on reliability, coverage, and transaction success.
• Drive Payment Routing & Provider Strategy – Improve authorization rates and cost efficiency through smart routing, provider selection, retries, and failover across multiple PSPs and gateways.
• Own the Transaction Lifecycle – Lead the end-to-end handling of authorizations, captures, refunds, voids, and disputes, ensuring correctness, idempotency, and state integrity at scale.
• Deliver Reliable Webhook Ingress – Build robust inbound webhook processing that normalizes, deduplicates, and reliably fans out provider events to downstream services with strong delivery guarantees.
• Ship Trustworthy Receipts & Records – Own accurate, well-formatted receipts and transaction records that give customers and their end users clear, trustworthy proof of every payment.
• Elevate Platform APIs & Developer Experience – Partner with engineering to design clean, well-documented payment APIs and events that internal teams and product surfaces can build on with confidence.
• Champion Reliability & Observability – Treat uptime, latency, and error rates as first-class product metrics, driving instrumentation, alerting, and reconciliation to keep the platform accurate and dependable.
• Ensure Scale, Security & Compliance – Own PCI, risk, and data-integrity considerations, ensuring the platform stays secure, scalable, and compliant as volume grows.
• Collaborate Cross-Functionally – Work closely with engineering, design, data, risk, support, and partner-facing teams to align the platform with the needs of every payment surface it powers.
• Leverage Payments Data for Decisions – Use metrics such as authorization rates, transaction success, failure reasons, latency, and reconciliation gaps to prioritize the roadmap and measure impact.
• Own Outcomes, Not Just Features – Deliver measurable improvements in transaction success, platform reliability, and provider coverage, and in the experience of the teams building on the platform.

Qualifications

• 4+ years of Product Management experience, with a focus on payments, fintech, platform, or API/infrastructure products.
• A track record of shipping impactful platform or infrastructure features that improved reliability, coverage, or transaction success in a high-scale environment.
• A working understanding of payment systems, PSP/gateway integrations, the authorization-to-settlement lifecycle, webhooks, idempotency, and reconciliation.
• Strong technical fluency, with the ability to partner closely with engineering on API design, event models, and system trade-offs.
• Familiarity with SaaS and platform growth levers, including adoption of internal platforms, developer experience, and reliability as a driver of customer trust.

Bonus

• You have worked on a payments or fintech platform processing significant transaction volume across multiple providers, and can clearly articulate your impact on reliability, authorization rates, and customer trust.

Benefits

• Exciting and dynamic work environment driven by a passionate team.
• Collective responsibility where no task is considered someone else's job.
• Focus on providing value to users through swift delivery of solutions.
• High standard of innovation with continuous and iterative improvement.
• Well-funded and profitable company.