[Hiring] Product Manager I @Modivcare

Role Description

Modivcare is looking for an experienced Product Manager I to join our team. In this role, you will guide the success of a product by setting the product vision and strategy, defining the roadmap, and working with cross-functional teams to deliver solutions that meet customer and business needs. This is an opportunity to have a direct impact on product performance, customer experience, and business growth by using data, customer insights, and market research to prioritize opportunities and shape product strategy.

We're looking for a customer-focused and analytical product professional who can work across teams, manage competing priorities, and lead through influence.

• Product Vision and Strategy
  • Owns accountability for the overall team and product success.
  • Defines and shares product vision, aligned with the goals of the business and is accountable to business leaders. Defines business value & OKRs (Objectives & Key Results).
  • Develops and communicates a clear product strategy to achieve product vision.
  • Defines and executes product roadmap aligned with business objectives and customer needs.
  • Defines key performance indicators (KPIs) and metrics to track product performance against strategic goals. Uses data to make informed decisions and adjustments to the product strategy.
• Performance Measurement, Outcome Identification, Reporting, & Communications
  • Utilizes data analytics tools and platforms to analyze product performance and user behavior.
  • Generates insights and recommendations to optimize product features, user acquisition, and engagement.
  • Defines success metrics to measure feature effectiveness.
  • Engages with stakeholders to gather requirements, communicate product progress, and ensure stakeholder needs are met within the product roadmap.
  • Analyzes performance data to make informed decisions about product enhancements, feature prioritization, and roadmap adjustments.
  • Monitors product performance post-launch and iterates based on user feedback.
• Customer Advocacy, User and Market Research
  • Maintains deep understanding of the competitive landscape and the needs of the target market and uses this knowledge to inform product development decisions.
  • Communicates regularly with stakeholders, including customers and internal teams to gather feedback, pain points, opportunities, and incorporates it into the prioritized feature backlog and roadmap.
  • Identifies business opportunities through direct engagement with clients, other external stakeholders, and market research.
  • Leads and designs user research studies.
  • Applies user research results.
  • Uses insights to inform product vision and strategy.
• User-Centered Design
  • Supports the development of user Personas based on market research and customer feedback.
  • Champions user-centered design approach, collaborating with design teams to create intuitive and seamless user experiences.
  • Serves as the voice of the customer within the organization, ensuring that customer insights and feedback directly influence product development and strategy.
• Solution Ideation
  • Works with the team to find best solution option based on tradeoffs.
• Requirements Gathering and Backlog Refinement
  • Creates and maintains product backlog, including epics and feature level decomposition for sprint planning.
  • Prioritizes epics and features from backlog to be delivered.
  • Obtains agreement from applicable stakeholders on schedule, time management and resource plans, and negotiate changes/adjust project plans as needed and communicate to impacted teams.
• Prioritization & Road mapping
  • Maintains full responsibility for determining timing of and prioritization of user problems to solve; Empowered to re-prioritize.
  • Crafts and manages the product roadmap, balancing short-term deliverables with the long-term vision.
  • Collaborates with stakeholders to prioritize features, manage expectations, and adjust the roadmap based on feedback and market changes.
  • Collaborates with product development team, including product owners, developers, designers, and other stakeholders, to identify and prioritize product functionality.
  • Collaborates with Product Owner to translate the product strategy into actionable development tasks. Ensures the Product Owner is equipped with the necessary information to prioritize work effectively.
• Agile Delivery
  • Participates in sprint planning and reviews meeting and ensures that development teams have the resources they need to deliver products on time.
  • Engages in agile methodology ceremonies used through the development process as needed, including sprint planning and sprint retrospectives as needed.
• Release Planning and Communications
  • Supports release planning timing, coordination, change impact assessment, communication (e.g. release notes) and training as needed.
  • Oversees the release process for Engineering & QA teams, assisting as Scrum Master where needed.
• Go-to-Market
  • Conducts in-depth market research to identify customer needs, market trends, and competitive landscape. Use insights to inform product vision and strategy.
  • Leads the development and execution of go-to-market strategies for specific products, working closely with marketing, sales, and customer success teams.
  • Defines product positioning, key messages, target customer segments, and launch objectives.
  • Ensures alignment across teams and that all stakeholders are informed and prepared for the product launch.
  • Establishes and enhances product offering through identifying and assessing product and market opportunities and outlining road maps to align with company objectives.
• Cross-Functional Leadership & Continuous Improvement
  • Continuously evaluate and refine product development process to improve efficiency and effectiveness.
  • Identifies root causes of substandard outcomes and recommends appropriate resolutions.
  • Monitors and documents project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards.
  • Develops and implements contingency and recovery plans when deliverables or milestones are missed.
  • Acts as a mediator and translator between technical teams and non-technical stakeholders, ensuring efforts are synchronized and milestones are achieved as planned.
  • Assists with internal best practice initiatives, including maintaining an agile development model.
  • Optimizes platform segmentation with a view to identifying preferred product ownership.
  • Leads cross-functional teams without direct authority, fostering collaboration, and driving progress toward strategic objectives.
• Risk Management
  • Identifies risks that could impact the product's market fit, customer satisfaction, and competitive advantage.
  • Works closely with cross-functional teams to develop strategies to mitigate these risks, such as adjusting the product roadmap, refining features based on feedback, and preemptively addressing potential market shifts.
  • Participates in other projects or duties as assigned.
  • Use approved AI-assisted tools to support coding/scripting, testing, debugging, troubleshooting, documentation, technical research, and related work to improve the quality and speed of deliverables.

Qualifications

• Bachelor’s degree required.
• Seven (7) plus years product management, consumer, or enterprise-level product management.
• Experience with JIRA, Confluence, Figma, AHA, Amplitude and/or Tableau tools required.
• Marketing experience preferred.
• Scrum/Agile certification preferred.
• Or equivalent combination of education and/or experience.
• Strong analytical skills and passion for analyzing products, competitors, market dynamics, KPIs, and customer insights.
• Comprehensive understanding of the marketing and product planning process with the ability to bring products to market.
• Proven ability to prioritize product functionality, manage roadmaps, and handle complex problems with minimal supervision.
• Strong understanding of Agile methodologies and experience working within Agile product development processes.
• Excellent collaboration, stakeholder management, and communication skills with the ability to lead and influence cross-functional teams without direct authority.
• Ability to translate product capabilities into functional specifications, epics, features, and user stories and communicate effectively with engineering teams.
• Strong strategic and critical thinking skills with the ability to evaluate trade-offs and balance short-term needs with long-term product strategy.
• Metrics-oriented and customer focused with an understanding of user experience and the ability to use customer feedback to inform product decisions.
• Strong project management skills with the ability to prioritize work, manage deadlines, and adapt to changing business needs.
• Financial acumen with the ability to manage budgets, forecast revenue, and understand the financial implications of product decisions.
• Ability to define test cases and perform testing as part of User Acceptance Testing.
• Proficiency in Microsoft Office packages is required.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)