[Hiring] Product Manager, Community Support @Airbnb

Role Description

We are seeking a Product Manager to join our Community Support team. You will represent the voice of the user and collaborate with cross-functional design and engineering teams to build the experience for a magical differentiated service.

• Develop and maintain a product vision, strategy, and roadmap for differentiated service.
• Synthesize feedback and translate it into product features.
• Develop a public facing messaging and narrative.
• Align product teams and cross functional partners.
• Make judgements and prioritization decisions that are in the best interests of our users.
• Efficiently execute to ship products and deliver impact for our business and users.

Qualifications

• Bachelor's degree or equivalent combination of education and progressive experience.
• 8+ years of product management experience.
• Experience creating product messaging and delivering to customers and the media.
• Demonstrated inbound and subject matter expertise.
• Ability to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
• Excited to work on a foundational service that supports a wide range of Airbnb features.
• Demonstrated track record of product leadership in a cross functional environment.
• Built and scaled global consumer products and ecosystems that people love.
• Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.
• Experience working on consumer products with a financial component.
• A strong ability to effectively use data and perform business analysis to support product strategy/decisions.
• Excited to drive execution across teams in a fast-paced environment.
• Enjoy doing individual contributor product management work and staying in the details.

Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

Equal Employment Opportunity

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.