[Hiring] Product Manager @JOYn RH

Role Description

This role keeps the product organization on a reliable delivery and reporting cadence. You will run sprint routines, maintain the working record of plans and decisions, coordinate dependencies, and produce accurate product KPI and status reporting. You will work with Product, Design, Engineering, AI/ML, Customer Success, and leadership across the US and Brazil. Product Managers own priorities and product decisions; you make the execution process clear, current, and accountable.

What You’ll Do

• Own the product team's sprint calendar and rituals. Set agendas, collect inputs, facilitate meetings, record decisions, and follow up on actions.
• Partner with Product Managers and engineering leads to keep work ready for planning, expose capacity and dependencies, and track commitments without taking over product prioritization.
• Maintain a clear view of milestones, releases, blockers, risks, owners, and cross-team handoffs. Escalate issues early and close the loop on decisions.
• Produce regular product KPI reports covering agreed measures such as activation, adoption, task success, reliability, quality, latency, cost, and customer outcomes.
• Document metric definitions, data sources, calculation changes, and limitations. Check reports with data owners before distributing them and correct errors promptly.
• Keep product documentation current, including roadmaps, release plans, decision logs, requirements status, operating procedures, and release notes.
• Prepare concise leadership updates and approved customer-facing or partner-facing reports. Verify claims, dates, and commitments with their owners and protect confidential information.
• Improve the delivery process using evidence from missed commitments, cycle time, recurring blockers, and team feedback. Reduce meeting and reporting work that does not help decisions.

Qualifications

• A strong program operator. You have run sprint cadences and complex cross-functional delivery in a software product organization.
• Metric-literate. You can define a reporting process, check data quality, explain a trend without overstating it, and keep a consistent source of truth.
• A precise writer. Your plans, notes, release updates, and executive summaries make decisions, ownership, and next steps easy to find.
• Organized under pressure. You can track several teams and deadlines, spot dependencies, and follow through without creating unnecessary process.
• Product and technical conversant. You understand enough about software delivery, enterprise AI, integrations, and release risk to ask useful questions and report accurately.
• Bilingual and cross-cultural. Full professional fluency in English and Portuguese is required for work with US and Brazilian teams and stakeholders.

Nice to Have

• Experience in product operations, technical program management, or Scrum leadership for enterprise SaaS, AI, data, or cloud products.
• Comfort with Jira, Linear, or similar delivery tools and with analytics or BI tools used for KPI dashboards and reporting.
• Experience supporting customer-facing release communications, executive business reviews, compliance reporting, or audit-ready documentation.
• Experience with distributed teams, multi-team dependency management, and improving delivery flow through practical process changes.