[Hiring] Product Manager @ESO

Role Description

We are looking for an experienced Product Manager to take the reins of the products EMS agencies and fire departments rely on every day: from the moment a 911 call comes in, through patient care and transport, to the reporting that follows. As a Product Manager behind these product lines, you will combine technology and design to solve real customer problems in a way that meets the needs of the business.

This role carries that work across more teams than a traditional structure allows. You will hold product-owner-level rigor for backlog priorities, user stories, and delivery detail across multiple team/domains, using AI tooling to absorb the administrative volume.

You manage the planning and execution throughout the product lifecycle: market analysis, requirements gathering, ideation, decision making, software development, and go-to-market readiness with cross-functional teams. You know how to manage by influence, listening to your partners and guiding toward a common goal.

You can expect to:

• Define product vision, strategy, and roadmap for the Fire and EMS domains you own.
• Own, prioritize, and maintain the product backlog for each assigned team or domain.
• Communicate the product vision by highlighting proposed features and their business value.
• Use rapid prototyping tools such as Magic Patterns to turn concepts into functional prototypes.
• Use AI tools to draft user stories and acceptance criteria from source material.
• Maintain a single, consistent definition of priority across all owned backlogs.
• Engage with a variety of stakeholders in an ongoing dialogue to understand and manage competing priorities.
• Gather and refine product requirements from a variety of input streams.
• Prioritize initiatives based on a multitude of variables.
• Use AI tools to triage incoming requests, bugs, and enhancement ideas.
• Own the intake and triage of customer feedback through Pendo.
• Use AI tools to surface cross-team dependencies and sequencing conflicts.
• Work as a product trio with product design and engineering.
• Participate in Scrum ceremonies across owned teams.
• Partner with Technical Program Managers, Engineering, and Product Managers on adjacent domains.
• Manage releases as a collection of new and incremental features.
• Generate first-draft sprint summaries, release notes, and stakeholder updates using AI tools.
• Review all AI-drafted stories, requirements, and communications for accuracy.
• Keep customer and business context as the final authority on prioritization decisions.
• Work with system architects to understand architectural work.
• Create enablement documentation and playbooks to empower internal teams.
• Escalate trade-offs that cannot be resolved at the team level to product leadership.
• Contribute to retrospectives and evaluate returns on investment.
• Provide direct support and coaching to all levels of management.
• Plan and execute the adoption of ESO development methodology and tools.

Qualifications

• Five or more years of experience in product management, product ownership, or a similar backlog-ownership role.
• Experience in product management at a fast-growing software company.
• Proficient and experienced using AI to optimize your day-to-day job.
• Hands-on experience using AI tools for drafting requirements and generating status communications.
• Strong judgment for reviewing and correcting AI-generated content.
• Working knowledge of Agile and Scrum practices.
• Strong track record monitoring success via outcomes and metrics.
• Significant experience defining and launching features that meet customer and business needs.
• Demonstrated strategic planning and operational execution skills.
• Experience mentoring and developing junior talent.
• Clear written and verbal communication across technical and non-technical audiences.

Requirements

• Certification such as CSPO, PSPO, or SAFe PO/PM.
• Experience owning backlogs in a regulated or safety-critical domain.
• Familiarity with prehospital or fire service data standards.
• Experience building or refining prompts, workflows, or lightweight tools that improve team efficiency.

Benefits

• Competitive health plan (medical, dental, & vision insurance).
• RRSP with company match.
• Telemedicine service provided by ESO.
• Front-loaded vacation and sick time.
• Employee Assistance Program (EAP).
• Peace of mind benefits such as life insurance and disability insurance.