[Hiring] Product Manager @Transworld Systems Inc.

Role Description

The Product Manager for Accounts Receivable Management (ARM) Collection Systems and Recovery Services is responsible for defining, delivering, and evolving robust, compliant, and scalable collection and recovery platforms. This role requires deep, hands-on experience in collection agency operations, recovery strategies, and the systems that support omni-channel consumer engagement.

The Product Manager partners with Technology, Compliance, Operations, and Business stakeholders to ensure the platform enables effective recovery outcomes while meeting regulatory, compliance, and consumer-centric requirements.

Responsibilities

• Product Strategy & Vision
  • Define the product vision and roadmap for collection systems and recovery services
  • Align platform capabilities with business recovery strategies and regulatory requirements
  • Translate operational needs into scalable, configurable product capabilities
• Collection & Recovery Domain Leadership
  • Serve as the subject matter expert for collection agency systems and workflows
  • Enable segmentation, treatment strategies, and rules-based decisioning
• Omni-Channel Recovery Enablement
• Compliance & Risk Enablement
  • Partner with Compliance and Legal teams to embed regulatory requirements (FDCPA, CFPB, state regulations, consent management)
• Product Delivery & Execution
  • Work closely with collection operations, recovery leadership, and external clients
  • Partner with Architecture and DevOps teams to ensure scalable, secure solutions
  • Drive UAT, release readiness, and operational adoption

Qualifications

• Extensive, hands-on experience within a collection agency environment
• Deep understanding of collection and recovery operations, workflows, and KPIs
• Experience delivering omni-channel recovery solutions
• Strong experience working with Agile delivery teams
• Ability to translate complex operational requirements into product capabilities
• Ability to influence across Operations, Compliance, and Technology
• Data-driven and outcome-oriented mindset

Requirements

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 30lbs

Work Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• You are acknowledging that you can perform the essential functions with or without a reasonable accommodation.
• The noise level in the work environment is usually moderate.
• The work environment is primarily indoors.
• The position requires little to no travel.