[Hiring] Product Manager @USAble Life

Role Description

This position is responsible for ensuring Dental products remain competitive in the marketplace by working with Sales and other internal/external areas to identify issues and competitive gaps, then develop the product solutions needed to maintain product competitiveness. Serves as subject matter expert and point of contact for dental product and contract information.

• Serves as subject matter expert and point of contact for dental product and contract information for specific partners
• Research current market trends and competitor data to identify gaps in the dental offering and maintain dental portfolio
• Reviews Federal guidelines to determine if product meets regulatory requirements
• Recommends future products based on market research, customer requests and sales strategies
• Coordinates introduction of dental products to market with sales, marketing and operations
• Assists in the development of communication plan with each impacted department
• Creates and provides Sales training as needed
• Works with print vendors to create collateral materials for open enrollment or marketing campaigns
• Works with software application vendors to design and maintain dental rating engine and contract management systems
• Ensures dental products meet business needs and support corporate strategy
• Maintains Dental product competitiveness by identifying issues, barriers and concerns and recommending appropriate course of action
• Facilitates resolution of issues
• Ensures solutions meet business need and overall business direction
• Participates in cross-functional workgroup to discuss ongoing product enhancements and current projects which may impact dental products
• Analyzes and coordinates the development of new dental products, retirement of outdated products and benefit enhancements based on market trends
• Reviews dental plans and benefit summaries for accuracy during the proposal process
• Reviews policy language and coordinates updates to fulfillment/renewal materials with the Blue Partner
• Works with the Actuary to determine if annual rate changes are needed
• Revises product proposals, benefits summaries and other legal documents as needs change, receiving approvals from Legal/Compliance and other appropriate authorities prior to implementation
• Works with Marketing to create dental materials
• Provides product specific information for internal and external customers via manuals, forms and partner specific communication
• Develops channels such as Dental Sales Administration bulletins, Blogs, Communication bulletins, Website Content for Partners and managed websites and Customer Service bulletins
• Supports and is involved in enterprise projects
• Reviews and maintains Blue Plan partner dental website and ensures compliance with CMS guidelines
• Improves processes, develops procedures and program improvements to meet customer needs and department goals
• Facilitates projects when necessary to ensure project outcomes. Ensures output supports corporate direction and strategy.
• Maintains product information on key systems: Collateral Catalog, Sale support tools, rating system and dental websites
• Responsible for coordination and publication of the Provider Directory by working closely with Provider Relations
• Maintains professional and technical knowledge by attending workshops, seminars or online classes
• Performs other related duties and responsibilities as assigned

Qualifications

• Knowledge of Current Dental Terminology (CDT)
• Knowledge of product life cycle management
• Self-starter with the ability to work independently under little or no supervision and within time constraints
• Ability to manage multiple complex tasks and coordinate competing priorities appropriately
• Advanced knowledge of dental products
• Experience in coordinating the development, implementation and management of website content
• Experience in development and execution of branded collateral including content creation and management
• Advanced knowledge of product development processes including marketing, sales, training, and distribution models
• A global approach to problem-solving and decision making
• Excellent interpersonal, communication and presentation skills including the ability to address a wide range of audiences

Requirements

• Bachelor's Degree or commensurate experience
• 3-5 years Dental or Health Insurance experience or 2 or more years supervisory and/or team lead experience
• Or, equivalent military experience

Preferred Education and Experience

• 3+ years Product Management or Product Development experience; Dental Insurance or relative experience in a Dental office
• Experience in project management and implementation

Benefits

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package
• PTO provided at date of hire
• 11 paid holidays
• 401(k) with up to 6% match; fully vested from day 1
• Remote opportunities with company-provided equipment
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Inclusion Council and Employee Resource Groups
• Recharge Days and Volunteer Time Off

Pay Transparency

The starting base salary range for a Product Manager-Dental is $81,000 to $100,000. Final compensation is determined by geographic location and a variety of factors, including qualifications, experience, skills, competencies, and internal equity. In addition to base compensation, the position is eligible for an annual incentive plan based on company and individual performance.