[Hiring] Product Manager @Sutherland

Role Description

As a Product Manager, you'll have full lifecycle product management responsibility for products within our suite that are used by customer end users as well as agents, analysts and managers from the operations teams. Specific responsibilities include:

• Lead the build out of our consumer-facing Conversational AI products, including defining/refining the vision and product strategy, and developing business, financial and operational plans.
• Evangelize your vision and excite others; share your goals and rationale behind your decisions.
• Day-to-day product management activities include speaking with clients, defining and prioritizing requirements, working with designers and engineers to ideate, design, build, test, deliver and optimize our solutions.
• Work cross-functionally across client, partner, and internal stakeholders to take products from conception to launch; drive improvements where needed and frame tradeoffs to push the decision-making process forward.
• Work with go-to-market teams on sales/marketing/demo materials and other collateral, providing subject matter expertise for internal, client, and partner sales efforts.
• Plan and manage multiple initiatives.
• Perform other duties as assigned or required.

Qualifications

• Bachelor's degree in Computer Science, Engineering or a related field, or equivalent training, fellowship, or work experience.
• 5+ years of experience in product management with most recent experience in Conversational AI / Chatbots and/or Digital Assistants.
• Understanding of software features, and the processes of ideation, validation, tradeoff evaluation and road mapping.
• Experience in working with cross-functional teams including Design, Engineering and Operations.
• Superior communications skills and demonstrated ability to communicate/present effectively at all levels of the organization.
• Skilled at problem-solving and decision making with the ability to navigate challenging situations in a professional manner.
• Preferred: Expert on Chatbots and have experience with Conversational AI solutions in support, sales & other functions.
• Preferred: Experience with machine learning for Natural language understanding.
• Preferred: Experience working with Azure AI - Luis.ai, Dialog Flow, Meya.ai, Salesforce Einstein, Alexa, Google Assistant, or Siri etc.
• Preferred: Exploration or working on some of the latest advancements in conversational applications with CRMs.

Additional Information

The ideal candidate is curious, consultative, well organized, articulate, and excited about working in a fast-paced environment. This is a fully remote position and can be based anywhere in South Africa. The ideal candidate must be willing to work within different time zones as needed.

Your information will be kept confidential according to EEO guidelines.