[Hiring] Product Lead, New Ventures @Toast

Role Description

We're looking for a Product Lead to join our New Ventures team and help grow one of Toast's newest products. We've shipped an MVP and have early customers. Now we need to reach product-market fit and then scale. This is a senior individual contributor role. You'll work directly with a small team of engineers and a design engineer.

In this role, you will:

• Help shape the product's strategy and roadmap as we move from MVP to product-market fit and scale.
• Own outcome briefs (our lightweight version of a PRD) end to end. That means framing the problem, working with the team through shipping, and measuring results.
• Run weekly cycle planning. You'll partner with the engineers, the design engineer, and the team lead to decide what we'll build each week and why.
• Learn where early customers get value and where they get stuck, and use that to decide what to double down on and what to drop.
• Define what success looks like, make sure it's measured, and use the data to change course when needed.
• Keep quality high where it counts, and know where good enough is fine.
• When the product is ready to scale, invest in what growth needs: onboarding, reliability, self-serve, and integrations.
• Work with sales, marketing, support, and operations on positioning, pricing, and launches, and bring what they hear back to the team.
• Share clear updates with engineers, leadership, and partners on what we're learning and what's next.

Qualifications

• 5+ years of product management experience, including owning a product or major product area and its results.
• You've taken an early product from MVP to product-market fit and meaningful growth.
• You can point to product decisions that came directly from time spent with customers.
• You've made complex workflows simple for the people using them.
• You understand how software gets built well enough to weigh tradeoffs with engineers, spot risks, and ask the right questions.
• You've worked directly with engineering teams without a dedicated engineering manager, and you've owned planning and priorities week to week.
• You're comfortable with metrics. You set goals up front and let the data change your mind.
• You use AI tools regularly in your work and can explain specifically how.
• You write and speak clearly for both technical and non-technical audiences.
• You're self-directed and low ego, and you keep things moving without perfect clarity.

Requirements

• Experience in operationally complex industries.
• Founder or early-startup experience, or time on an internal incubation or new ventures team.
• You've built with LLMs or shipped AI-powered product experiences.
• Experience pricing and packaging a new product.
• You're comfortable pulling your own data with SQL or similar tools.
• You've coded, or you prototype in code today.

Benefits

• Competitive compensation and benefits programs.
• Flexibility to meet Toasters’ changing needs.
• Total rewards package includes cash compensation, equity, and benefits.